At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
As a Software Engineer, you will be a core contributor to Verint's DaVinci Data Engine domain, with a strong focus on platform engineering and runtime infrastructure.. You will design and build full-stack features end-to-end, write high-quality automated tests, support production systems, and collaborate daily with Product Managers, Designers, QA Engineers, and globally distributed engineering peers. This is a role for engineers who take pride in their craft, are eager to grow through challenging problems, and want their work to have a visible impact on enterprise customers worldwide. You will be surrounded by experienced engineers who are invested in your growth, working in a modern Agile environment on software that matters.
Principal Duties and Essential Responsibilities:
- Design, build, and operate software components and runtime capabilities that support reliability, scalability, and security for team‑owned services.
- Own and evolve CI/CD pipelines for team‑owned services, including build automation, artifact promotion, security scanning, and release workflows.
- Operate and support Kubernetes‑based distributed deployments, including diagnosing availability, networking, and performance issues in production.
- Implement and evolve runtime‑ and platform‑focused features, devise implementation plans, and review related work with team members.
- Implement and maintain monitoring, logging, alerting, and health checks to ensure service reliability and fast incident response.
- Debug and resolve complex production issues across cloud and on‑premises environments.
- Apply operational and security best practices within team‑owned services, including automation, least privilege, and defense‑in‑depth.
- Communicate effectively with internal stakeholders and customers during production incidents and root‑cause analysis.
- Mentor engineers and contribute to a collaborative, high‑performance engineering culture.
- Participate in the team on‑call rotation, collaborate in war‑rooms to resolve customer‑facing incidents, and contribute data and analysis to post‑incident reviews together with senior engineers and architects.
Minimum Requirements:
- Bachelor’s degree in computer science / software engineering (or similar) or equivalent experience
- 3 years experience with Java Spring Boot, practical experience of software development or proven equivalent seniority in software development with product teams
- Strong experience developing production software in Java and/or Python, with an emphasis on services running in distributed, containerized environments.
- Strong experience with Docker/Podman, including building, securing, and maintaining container images.
- Strong troubleshooting skills in production, multi‑node, and performance‑sensitive environments.
- Experience working directly with internal stakeholders to diagnose and resolve production issues.
- Strong communication skills and ability to work independently and collaboratively.
- Demonstrated ownership of operational systems and the ability to deliver functional increments end‑to‑end.
Preferred Skills:
- Experience with monitoring, logging, alerting, and performance tuning in distributed cluster scenarios. (Datadog, Prometheus)
- Experience supporting and evolving software in production, including on‑call participation, operational debugging, and incremental improvement of runtime-behaviour.
- Familiarity with cloud security and supply‑chain security practices.
- Experience supporting AI/ML or LLM‑based platforms in production environments.
- Experience operating Kubernetes-based distributed systems, including networking and container orchestration. (KServe, Knative, OpenShift, OKD)
- Ability to apply operational and security best practices within team‑owned services, including automation, least privilege, and defense‑in‑depth.
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About the Team
Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.
For US Applicants
2025 Benefits Offering
Skills Required
- Bachelor's degree in computer science or software engineering or equivalent experience
- 3 years experience with Java Spring Boot
- Strong experience developing software in Java and/or Python
- Strong experience with Docker and container images
- Strong troubleshooting skills in production environments
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
