Top Tech Jobs & Startup Jobs

Collect WiFi-related data at assigned locations across Vietnam using an Android device and designated application. Follow collection procedures, meet daily or weekly targets, submit accurate data on time, report technical issues, communicate with project teams, and comply with safety and confidentiality requirements. This is a short-term, independent field project lasting one to two months.

Supervise and develop a contact center team to meet campaign, quality, and performance objectives. Responsibilities include reviewing performance reports, addressing agent issues, conducting team meetings, monitoring KPIs, coaching and developing employees, managing reviews and development plans, analyzing customer data, recommending process improvements, and implementing operational changes. The role also requires documentation, stakeholder communication, recruitment and onboarding support, complaints management, and adherence monitoring.

Manage a portfolio of content creator partners, serving as a trusted consultant to increase platform usage and adoption of features. Identify customer needs, recommend relevant solutions, manage high-volume client interactions through calls and email, prioritize accounts, follow up on opportunities, and meet individual and team performance targets.

Manage the full sales cycle for technical B2B industrial solutions, from prospecting and qualification through proposals, negotiation, and closing. Engage technical and executive stakeholders through phone, email, and digital channels; conduct consultative sales conversations; maintain daily CRM pipeline records; meet revenue and conversion targets; collaborate with pre-sales and account management teams; and deliver tailored product presentations.

Develop and maintain Power BI dashboards, automated reports, and SQL-based data solutions. Analyze complex datasets, identify trends, and deliver actionable insights to senior business stakeholders. Ensure data accuracy, accessibility, integrity, and security while supporting process improvements. The role also provides reporting and analysis for call centre operations using systems such as Avaya CMS and IEX6.

Supports customer service operations as an English-language Subject Matter Expert. Provides coaching, mentoring, training assistance, interaction monitoring, escalation support, and process clarification. Collaborates with team leaders, trainers, and quality analysts to improve agent performance, service quality, compliance, and client-target achievement. Reports improvement opportunities and best practices to management. The role requires onsite work, rotational shifts, weekends, and public holidays.

Responds to customer enquiries through inbound calls and email, resolves concerns, explains self-service and automated banking options, conducts transaction confirmation callbacks, requests supporting documents, and performs specified KYC tasks. Requires fluent English and Mandarin, strong communication and rapport-building skills, willingness to work rotating 24/7 shifts, and at least SPM-level education. Banking customer service experience is advantageous, but fresh graduates are encouraged to apply.

Respond to customer requests through inbound calls and email, support online orders, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand image. The role requires meeting service KPIs, protecting customer data, collaborating with team members, improving support processes, attending training, and maintaining current job knowledge. Mandarin language proficiency and strong English communication skills are required.

Supervise contact center advisors by providing floor support, resolving escalations, coaching performance, monitoring systems, tracking results, and implementing continuous improvements. The role supports customer service quality, first-time resolution, process adherence, advisor development, and business partner relationships. It requires experience leading teams in customer service or contact center environments, preferably within sales and claims, along with reporting proficiency in Excel and PowerPoint.

Manages and develops a sales-focused team to achieve revenue, conversion, quality, productivity, and compliance targets. Reviews performance data, identifies gaps, creates action plans, conducts team huddles and coaching sessions, and provides ongoing performance management. The role motivates agents, manages daily sales execution, tracks KPIs and documentation, supports individual development plans, and collaborates with Training, Quality Assurance, Workforce, and leadership teams to improve sales effectiveness.