The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Qualifications
Job Requirements:
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Education level : SPM and above
- Able to work in 24*7 Shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
Skills Required
- Fluent in English and Mandarin with excellent written and verbal communication skills
- SPM-level education or above
- Ability to work on a 24/7 rotating shift basis
- Ability to build strong customer rapport
- Willingness to learn and improve
- Experience in a bank or financial institution customer service environment
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
