The successful applicant will be responsible for directly managing and developing a sales-focused team to efficiently and effectively achieve business and campaign objectives. This role requires a strong focus on driving revenue, improving conversion rates, and ensuring that quality and compliance standards are consistently met.
You will play a key role in coaching, motivating, and performance managing agents in a fast-paced, target-driven environment, while continuously identifying opportunities to improve sales performance and team effectiveness.
Qualifications- Matric / Equivalent qualification.
- Proven sales experience (essential).
- Previous experience in a Team Leader / Supervisor role or equivalent (beneficial).
- Strong understanding of sales performance metrics and target-driven environments.
- Experience in coaching and developing sales teams to achieve targets.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint).
- Strong analytical ability with experience interpreting performance data and driving improvements.
- Excellent communication and interpersonal skills, with the ability to influence at all levels.
- Ability to work in a fast-paced, high-pressure environment while maintaining performance standards.
- Strong planning, organizational, and problem-solving skills.
- Begin each day by reviewing prior day/week/month sales performance, identifying trends, gaps, and opportunities.
- Ensure all agents with performance gaps are actively managed, with clear action plans in place and tracked consistently.
- Conduct daily team huddles to review actual performance versus targets, highlighting trends and identifying outliers.
- Set clear daily priorities and manage execution of sales plans, making real-time adjustments throughout the shift as needed.
- Drive a high-performance, target-driven culture, ensuring sales KPIs (conversion, revenue, quality, and productivity) are consistently achieved or exceeded.
- Utilize time effectively to coach and develop agents, applying the 80/20 principle to maximize performance impact.
- Observe agent interactions to identify strengths and development areas, providing structured and ongoing coaching.
- Conduct regular 1-2-1s, quarterly reviews, and implement personalized development plans to support growth and performance improvement.
- Motivate and engage the team to maintain high energy levels and consistent focus on achieving sales targets.
- Analyze sales data and performance metrics to identify improvement opportunities and recommend actionable solutions.
- Ensure adherence to attendance, schedule compliance, and operational standards.
- Maintain accurate documentation, including performance tracking, coaching notes, and process updates.
- Collaborate with support functions (Training, QA, Workforce, and Leadership) to drive continuous improvement and sales effectiveness.
Skills Required
- Matric or equivalent qualification
- Proven sales experience
- Previous Team Leader or Supervisor experience
- Understanding of sales performance metrics and target-driven environments
- Experience coaching and developing sales teams to achieve targets
- Proficiency in Microsoft Excel, Word, PowerPoint, and SharePoint
- Strong analytical ability and experience interpreting performance data
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, high-pressure environment
- Strong planning, organizational, and problem-solving skills
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
