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Provide post-sales technical support for software products, investigate and resolve customer issues, update customers on progress, diagnose and solve application queries, reproduce customer environments to troubleshoot issues.
Provide technical support for software products, investigate and resolve customer-reported issues, update customers on progress, provide superior customer service related to MDM solutions, diagnose and solve application queries, reproduce customer environments for troubleshooting
Collaborate with project managers and specialists to deliver projects successfully, develop project plans, track project performance, mitigate risks, negotiate priorities, and stay updated on industry trends.
Responsible for designing and writing test cases, integrating testing plans, and verifying the quality of EMM solutions within Agile framework. Collaborate with cross-functional teams and contribute to technical trainings and skills enhancement.
Draft and negotiate various contracts, support sales teams in deal processes, provide legal training, assist in various legal matters, and enhance legal services within SOTI business units.
Participate in the entire product line life cycle from ideation to delivery and on-going maintenance. Define requirements, prioritize stories, work with UX Design team, track activities using Jira and Aha systems, and maintain knowledge of competitive product positioning.
Decompose business requirements, design solutions, write code, coach developers, address product defects, re-architect components, provide technical guidance, stay updated on new technologies.
The Sales Coordinator at SOTI will be responsible for quoting via Salesforce, order processing, supporting licenses, handling support ticket escalations, and collaborating with various departments for a smooth sales process. The role requires strong organizational skills, communication abilities, and Salesforce proficiency.
The Analyst, Sales Operations will oversee strategic data inputs into the CRM system, extract and analyze data, lead CRM governance, document business processes, participate in projects, identify process improvement opportunities, and collaborate with developers and testers. They will also serve as a liaison between Operations and IT, assist with system modifications, and maintain issue logs.
Provide technical support in Italian/French/German/Spanish and English for post-sales issues related to software products. Troubleshoot and diagnose customer queries, collaborate with internal stakeholders to resolve issues, and deliver superior customer service for mobile and IoT device management solutions.
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