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The Network Engineer will manage Probe's global enterprise network, lead network changes, act as a technical lead, and ensure network security compliance, among other responsibilities.

The Team Leader manages agent performance, conducts evaluations, provides coaching, tracks results, ensures accountability, and fosters teamwork and communication among team members.

The Customer Experience Executive will handle customer inquiries via phone and email, ensuring account maintenance and problem resolution while maintaining a strong customer focus.

The Team Leader will manage customer service agents' performance, drive team efficiency, handle training, and improve operational processes.

The Team Leader manages the performance of Customer Service Agents, improves team performance, evaluates communications quality, trains staff, and develops team culture.

Manage reporting and visualization of results, create and maintain KPI dashboards, and ensure data integrity. Collaborate with management and stakeholders for effective data analysis.

The Customer Support Consultant role involves providing exceptional customer service, managing communications, and handling administrative tasks in a busy contact centre setting, with a focus on client needs and KPI adherence.

The Customer Experience Executive ensures adherence to policies and procedures while managing customer interactions, resolving complex issues, and fostering teamwork. Requires strong problem-solving skills and a minimum of 3 years' experience in customer complaint management.

The Learning Solutions Designer is responsible for designing, developing, and delivering training content, managing AI simulation projects, creating learning materials, and collaborating with teams to enhance training processes.

The Team Leader manages a Contact Centre team, focusing on performance, HR issues, customer experience, and operational management. Responsibilities include coaching, reporting, and process improvement.