Top Tech Jobs & Startup Jobs

As a Senior Contact Centre Analyst, you will manage reporting functions, build SQL queries, and present performance insights to leadership, supporting data-driven decisions.

Lead the development and execution of quality strategies for call center performance. Analyze quality trends and optimize monitoring through tech solutions. Mentor Quality Managers and Analysts, ensuring compliance and quality improvement while collaborating with operations and leadership teams.

Provide inbound/outbound phone, email, and live chat support for Sky TV clients; troubleshoot software/hardware issues, manage tickets, escalate priority problems, maintain documentation, meet SLAs and quality guidelines, and participate in training and continuous improvement.

Support managed services clients by monitoring and resolving ServiceNow tickets within SLAs, communicating status to stakeholders, producing reports on ticket metrics, and collaborating with technical teams. Assist with automation (UiPath/Power Platform) and Azure-related issues while upskilling in automation and analytics.

The Customer Experience Executive handles inbound and outbound calls, manages live chat, conducts follow-ups on leads, addresses customer queries, and provides internal support, ensuring excellent customer experiences and facilitating sales of Mercedes-Benz vehicles.

The Financial Analyst will analyze and report financial data, assist with budgeting, provide strategic insights, and collaborate with various departments.

The Workforce Supervisor is responsible for analyzing staffing requirements, conducting forecasting, and managing resources to meet operational metrics while maintaining client relationships.

The Digital Commercial Reporting Analyst develops and maintains reports and dashboards, analyzes sales and operational data, and provides insights to support business performance across various departments.

Lead quality operations in a fast-paced BPO environment, driving performance improvements, coaching managers, and maintaining compliance with client requirements.

The Payroll Assistant performs tasks related to the payroll process, including pay computation, record maintenance, report preparation, and daily payroll operations while assisting with year-end tasks and responding to queries.