At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are looking for a Manager, CRM (HubSpot) & Web Admin to serve as the strategic and hands-on owner of our enterprise HubSpot platform across multiple brands. This role sits at the intersection of CRM strategy, MarTech, marketing automation, and web administration, driving solutions that support lead generation, sales growth, customer engagement, and retention.
Key Responsibilities:
Own and administer HubSpot Enterprise across Marketing, Sales, Service, CMS, and Data Hubs.
Develop and optimize CRM strategies, customer lifecycle stages, lead scoring, pipelines, and automated lead-nurturing campaigns.
Build and manage workflows, forms, landing pages, web pages, dashboards, and other HubSpot solutions.
Ensure CRM data quality, governance, segmentation, deduplication, and compliance with privacy standards.
Develop reporting and analytics to measure pipeline performance, campaign effectiveness, attribution, and revenue impact.
Manage integrations between HubSpot and other business systems, platforms, and tools.
Partner with Marketing, Sales, and other stakeholders to translate business objectives into scalable CRM and MarTech solutions.
Drive platform adoption through documentation, training, process improvement, and governance.
Identify and implement new HubSpot capabilities, including AI and emerging MarTech solutions.
Qualifications:
6–8+ years of experience in CRM, digital marketing, marketing operations, or MarTech, including at least 4+ years of dedicated, advanced HubSpot administration.
Proven experience managing HubSpot Enterprise, particularly Marketing, Sales, Service, CMS, and Data Hubs.
Experience managing multi-brand, multi-domain, or complex CRM environments.
Strong knowledge of workflows, lead scoring, lifecycle management, pipeline management, reporting, and marketing automation.
Hands-on experience with HubSpot CMS, including web pages, landing pages, forms, and basic HTML/CSS customization.
Strong analytical and problem-solving skills, with the ability to translate CRM data into actionable business insights.
Excellent English communication and stakeholder management skills.
Relevant HubSpot certifications are highly preferred, particularly in Marketing Hub, Sales Hub, CMS, or Revenue Operations.
Amenable to work on a hybrid work set-up in Global One, Eastwood, Quezon City
Amenable to work on a dayshift schedule
What We're Looking For:
A highly autonomous and detail-oriented manager-level individual contributor who combines strategic thinking with deep hands-on HubSpot expertise. The ideal candidate can independently translate business and growth objectives into scalable CRM, MarTech, automation, and web solutions.
Skills Required
- 6-8+ years of experience in CRM, digital marketing, marketing operations, or MarTech
- At least 4+ years of dedicated, advanced HubSpot administration experience
- Experience managing HubSpot Enterprise across Marketing, Sales, Service, CMS, and Data Hubs
- Experience managing multi-brand, multi-domain, or complex CRM environments
- Strong knowledge of workflows, lead scoring, lifecycle management, pipeline management, reporting, and marketing automation
- Hands-on HubSpot CMS experience with web pages, landing pages, forms, and basic HTML/CSS customization
- Strong analytical and problem-solving skills
- Excellent English communication and stakeholder management skills
- Relevant HubSpot certifications, particularly in Marketing Hub, Sales Hub, CMS, or Revenue Operations
- Willingness to work in a hybrid setup in Global One, Eastwood, Quezon City
- Willingness to work a dayshift schedule
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
