At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Purpose of the Role
The Finance Business Partner acts as a trusted strategic and financial advisor to the heads of Support and SG&A departments. This role is responsible for driving financial discipline, delivering sharp variance analysis, and providing granular visibility into operational spend. By leveraging NetSuite and Adaptive Planning, the successful candidate will guide department heads in understanding their monthly financial performance, managing budget constraints, and optimizing resource allocation within a dynamic BPO environment.
Key Responsibilities
1. Financial Management & Reporting
- Monthly Spend Reporting: Lead the end-to-end preparation and distribution of monthly financial spend reports for all Support and SG&A departments.
- Budget vs. Actual Variance Analysis: Analyze monthly actual expenditures against approved budgets and forecasts, highlighting key deviations, trends, and financial risks.
- Granular Spend Summaries: Synthesize complex data into digestible summaries for department heads, proactively identifying and deep-diving into top spending categories with robust transaction-level details.
2. Business Partnering & Advisory
- Stakeholder Guidance: Together with the Financial Controller, conduct monthly review meetings with department heads to walk them through their financial results, translating numbers into actionable operational insights.
- Budget Compliance: Actively guide and collaborate with department heads to ensure spending remains aligned with approved budgets and corporate financial limits.
- Financial Literacy: Educate and support non-finance stakeholders on financial processes, policies, and system navigation to foster a culture of fiscal responsibility.
3. Systems, Data & Continuous Improvement
- System Utilization: Utilize Oracle NetSuite to extract transaction-level details and investigate variance drivers.
- Reporting Tools: Maintain and optimize financial models and dashboards within Adaptive Planning (or equivalent finance reporting applications) to streamline the reporting cycle.
- Process Optimization: Continuously identify opportunities to improve the accuracy, speed, and clarity of corporate cost reporting and allocation methodologies.
Qualifications:
- Preferrably a Certified Public Accountant
- Minimum of 5 years of post-qualifying experience in corporate accounting, FP&A, or a dedicated Finance Business Partner role. Experience in the BPO or shared services industry is highly preferred.
- Advanced proficiency in Microsoft Excel is required.
- Good communication skills and highly attentive to details
- Ability to influence and challenge senior stakeholders
- Amenable to work on a hybrid work set-up (5x/month work onsite in Global One, Eastwood, Quezon City) and on a dayshift schedule
Skills Required
- Minimum of 5 years post-qualifying experience in corporate accounting, FP&A, or Finance Business Partner role
- Advanced proficiency in Microsoft Excel
- Experience using Oracle NetSuite for transaction-level data extraction
- Experience with Adaptive Planning or equivalent financial planning/reporting tools
- Good communication skills and strong attention to detail
- Ability to influence and challenge senior stakeholders
- Amenable to a hybrid work setup with 5x/month onsite in Global One, Eastwood, Quezon City and dayshift schedule
- Certified Public Accountant (preferable)
- Experience in the BPO or shared services industry
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
