At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Location: Global One, Eastwood, Quezon City
Work Arrangement: Onsite
Schedule: Dayshift
About the Role
We are looking for a Fraud Risk Analyst focused on operational fraud detection, data analysis, and performance integrity.
This is not a customer-facing financial fraud, KYC, AML, or transaction-monitoring role. Instead, you will analyze operational and employee performance data, identify suspicious patterns or process manipulation, investigate potential risks, and help strengthen fraud controls through data-driven recommendations.
Key Responsibilities
- Analyze employee performance and operational data to identify potential fraud, manipulation, discrepancies, and unusual patterns.
- Conduct regular audits and investigations, including root cause analysis of identified risks.
- Correlate performance KPIs with available data and employee behaviors to identify potential integrity issues.
- Prepare fraud and risk reports and maintain accurate investigation trackers and databases.
- Recommend action plans and process improvements to prevent or minimize fraudulent activities.
- Conduct security, compliance, and process audits, including random floor walks.
- Assist in delivering Fraud Awareness, Social Engineering, and Data Privacy training.
- Support fraud investigations and administrative hearings when required.
- Maintain strict confidentiality when handling investigations and whistleblower cases.
- Collaborate with cross-functional teams on fraud prevention and risk management initiatives.
Qualifications
- At least 2 years of experience in fraud, risk, audit, compliance, QA, or a related field.
- Experience as a Quality Analyst, Trainer, SME, Audit/Compliance Analyst, or similar operational role is an advantage.
- Strong analytical, investigative, and problem-solving skills.
- Comfortable working with performance data, reports, and audit findings.
- Strong attention to detail and ability to handle sensitive information confidentially.
- Good communication and stakeholder management skills.
- Willing to work onsite in Global One, Eastwood, Quezon City.
- Amenable to a dayshift schedule.
Important Note
This role focuses on operational and employee-related fraud risk—not customer KYC, AML, credit, or financial transaction monitoring.
If you're an analytical professional who enjoys investigating data, identifying patterns, uncovering process gaps, and using insights to prevent operational risk, we'd love to hear from you.
Skills Required
- At least 2 years of experience in fraud, risk, audit, compliance, quality assurance, or a related field
- Strong analytical, investigative, and problem-solving skills
- Comfort working with performance data, reports, and audit findings
- Strong attention to detail and ability to handle sensitive information confidentially
- Good communication and stakeholder management skills
- Willingness to work onsite in Global One, Eastwood, Quezon City
- Availability for a dayshift schedule
- Experience as a Quality Analyst, Trainer, SME, Audit or Compliance Analyst, or similar operational role
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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