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The role involves handling bookings, resolving customer-related queries, maintaining interactions in the system, and working collaboratively with teams. Proficiency in Mandarin and English is required.

As a Marketing Ops Specialist, you will support various marketing operations in the Japan marketing team, including market research, performance data organization, communication with influencers, and managing marketing campaigns.

Lead product planning for payments and fraud prevention, develop risk management modules, coordinate cross-functional teams, and drive product innovation.

The role involves driving sales growth through key account management, merchant communication, strategic partnerships, and cross-functional collaboration to enhance operational efficiency and customer satisfaction.

The role involves handling customer inquiries and complaints via phone and online channels, ensuring resolution as per company processes, liaising with vendors, and maintaining accurate customer records while sharing feedback for process improvement.

Lead a strategic team for marketing operations, driving planning, budget allocation, and collaboration across marketing and finance departments to optimize effectiveness and foster a data-driven culture.

The Community Manager will build advocacy by engaging users on platforms like Reddit and Discord, develop community strategies, and analyze insights to improve traveler experiences with Klook's products.

The Sales Manager will drive business goals through partnerships with DMOs in Japan, overseeing the partnership cycle, and ensuring high-quality delivery and long-term relationships.

Lead influencer and social media marketing for Klook Japan, managing campaigns, projects, and influencer relationships to boost brand awareness.

The Senior Manager/Associate Director, HR Business Partner will drive business performance through HR strategies in workforce planning, recruitment, and employee relations, while managing HR metrics and supporting organizational effectiveness.