Top Tech Jobs & Startup Jobs

Supports end-to-end KYC onboarding for retail clients by verifying documentation, completing AML/KYC checks, resolving straightforward client queries, maintaining audit-ready records, identifying discrepancies, and escalating risks or complex cases. The role also supports quality checks, audit requests, process improvements, and adherence to KPIs, SLAs, regulatory requirements, and updated KYC/AML procedures.

Provide digital-first customer support through Intercom across product, market, and platform queries. Resolve issues efficiently, maintain high productivity and quality standards, de-escalate sensitive situations, and escalate when appropriate. Collaborate with global teams, promote process improvements, contribute to training documentation, and develop knowledge of financial products and trading concepts while delivering excellent customer experiences.

Provide digital-first customer support in English and Italian through Intercom, resolving questions about financial products, markets, and trading platforms. Own customer interactions, meet productivity and quality targets, escalate complex issues, collaborate with global teams, and contribute to process improvements, training materials, and documentation.

Supports the day-to-day management and rebalancing of model portfolios across risk profiles. Owns monthly risk, performance, attribution, and volatility reporting; contributes to ETF selection and due diligence; supports client-facing teams with investment queries; coordinates system changes and testing; and writes investment commentary and educational materials subject to compliance approval.

Lead enhanced due diligence and risk approval for institutional, professional, and other high-risk clients. Assess source of wealth and funds, beneficial ownership, control structures, PEP and sanctions exposure, and adverse media. Make defensible approval or escalation decisions, advise onboarding teams on complex cases, and identify insights to improve controls, training, quality, and processes while partnering with Compliance and Financial Crime stakeholders.

Lead enhanced due diligence and risk approval for institutional, professional, and other high-risk clients. Assess source of wealth and funds, ownership structures, PEP and sanctions exposure, adverse media, and overall financial crime risk. Make defensible approval or escalation decisions, provide expertise on complex cases, support quality assurance, identify control improvements, and collaborate with onboarding, Compliance, and Financial Crime teams.

Leads the KYC Risk & Assurance function, overseeing onboarding quality assurance, enhanced due diligence, complex risk decisions, AML reporting, governance, remediation, and KYC process improvement. The role manages a team across the UK and Poland, operationalizes second-line standards and methodologies, supports KYC refresh activities, and provides credible first-line assurance to senior management. It requires deep financial crime expertise, strong knowledge of UK AML regulations, senior stakeholder management, and leadership experience in KYC or financial crime operations.

Lead architecture for post-trade regulatory reporting, define cloud data platform and lakehouse designs, and design batch and streaming (Kafka/Flink/Spark) solutions. Guide infrastructure runtimes, drive data governance and quality, produce HLDs/ADRs, evaluate architectural trade-offs, and mentor engineering teams to deliver compliant, production-grade data platforms.

Operate and support the GoAnywhere managed file transfer platform, monitoring jobs, resolving incidents, performing root-cause analysis, supporting application integrations, managing encryption keys and certificates, automating routine tasks, tuning workflows, and maintaining operational documentation. The role participates in formal incident, problem, and change management and provides on-call coverage for business-critical transfers.

Leads global learning, training, and knowledge management strategy for customer support and Trading Services teams. Oversees AI-enabled learning platforms, knowledge systems, training programs, team development, stakeholder alignment, and performance measurement. Partners with Product, Compliance, Trading, and Operations leaders to support product knowledge, customer service, compliance, digital tools, onboarding, and career development.