Manager of Learning and Development

Job Title

Job Description

So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

Your team

You will sit within the global customer experience team and have a SEO manager to support on day-to-day execution and two Content Editors who produce and optimise the editorial output across ig.com.

Your role in the Team’s Success

The Manager of Training & Knowledge Management will lead IG Group’s strategy for customer support learning, product knowledge, and knowledge management within the Trading Services function. This role combines leadership, strategic vision, and digital innovation. You will oversee the design and delivery of training programs (using platforms such as Sana or other AI-enabled learning solutions), manage our knowledge systems, and ensure that our teams across the globe have the skills and resources to provide exceptional customer experiences.

What you’ll do

Learning & Training Strategy

• Define and implement a global learning strategy that equips customer support teams with skills in product knowledge, customer service, compliance, and digital tools.

• Leverage AI-powered learning platforms to create scalable, adaptive, and personalised learning solutions.

• Embed continuous learning into onboarding, career pathways, and product adoption initiatives.

Knowledge Management

• Develop and own Trading Services knowledge management strategy, ensuring critical product and process knowledge is structured, accessible, and always up-to-date.

• Integrate knowledge bases, AI chatbots, and digital tools to support just-in-time learning and problem solving.

Leadership & Stakeholder Engagement

• Lead, coach, and develop a team of learning designers, trainers, and knowledge managers.

• Partner with senior leaders across Product, Compliance, and Trading and Operations to align learning and knowledge initiatives to business priorities.

• Act as a thought leader for innovative training practices, championing digital transformation in learning.

Measurement & Impact

• Define KPIs for learning and knowledge initiatives, using analytics and AI insights to demonstrate business impact.

• Drive continuous improvement by incorporating learner feedback, data, and performance outcomes into strategy.

What you’ll need for this role

Key Qualification Requirements:

• Proven senior experience in learning & development, training, or knowledge management leadership roles.

• Strong track record in designing and implementing corporate learning strategies.

• Experience with AI-enabled learning and knowledge management platforms (Sana, Docebo, Cornerstone, ServiceNow KM, or similar).

• Demonstrated success in leading teams and managing global stakeholders.

• Excellent business acumen and ability to align learning strategy with operational and commercial goals.

Bonus if you have:

• Background in financial services, fintech, or trading environments.

• Experience driving digital transformation in customer service organisations.

• Familiarity with regulatory training requirements in financial markets.

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm

• Think Big: Focus on the problems that most impact commercial outcomes

• Champion the client: Understand and prioritise client's needs

• Deliver at pace: Push for fast, sustainable growth;

• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We’re committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that’s why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.
Learn more about the Perks here!

Join us for this exciting journey. Apply now!

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