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Analyzes banking operational workflows, identifies process inefficiencies, gathers and documents business requirements, and translates needs into functional specifications. Supports UAT planning, execution, and issue tracking; collaborates with IT and stakeholders on system and process implementations; provides operational tool training; and helps maintain regulatory compliance and risk mitigation. The role also monitors banking trends, regulatory changes, and emerging technologies while supporting special projects and cross-functional initiatives.

Supports quarterly allowance for credit losses production for loan and lease portfolios. Performs complex credit loss analyses, evaluates ACL drivers, develops qualitative adjustments, maintains governance and regulatory documentation, and communicates results to stakeholders. Ensures compliance with CECL accounting standards, regulatory guidance, and SOX controls while supporting strategic ACL initiatives and resolving analytical issues.

Develops new business and provides sophisticated personal property, casualty, and life insurance solutions to affluent and ultra-high-net-worth clients. Conducts portfolio reviews, identifies coverage gaps and life insurance opportunities, designs programs, quotes and binds policies, coordinates underwriting, and delivers concierge-level service. Partners with private, commercial, and wealth bankers on client meetings and reviews while maintaining regulatory compliance and annual policy assessments.

Manages credit risk audit activities across planning, fieldwork, reporting, and issue validation. Leads audit teams, determines scope and testing approaches, drafts audit opinions and reports, reviews workpapers, evaluates internal controls, and tracks remediation. Builds relationships with audit clients, management, regulators, and stakeholders while ensuring compliance with laws, policies, and Institute of Internal Auditors standards. Mentors auditors and may oversee talent management responsibilities.

Prepare and process inbound and outbound mail and shipments: sort USPS mail, scan UPS/FedEx with UPS Trackpad, create labels with iSHIP, weigh packages, prepare End of Day manifests, accept and deliver vendor shipments, obtain signatures, perform light building maintenance and lifting (up to 40 lbs), drive company vehicle to post office/local branches, and act as acting supervisor in the supervisor's absence.

Manages and coordinates technology and new product activities across the bank. Leads IT professionals responsible for developing, implementing, and maintaining business applications. Serves as the connection between business customers and software development teams, translating requirements into delivered solutions. Oversees multiple projects, technology roadmaps, business cases, system evaluations, risk resolution, stakeholder communication, compliance, and team leadership. Provides strategic and technical consultation while supporting talent development and process improvement.

Provide day-to-day operational support for commercial banking clients within Treasury Management: process account maintenance, transactions and wires, complete KYC/AML tasks, respond to client inquiries, research and escalate issues, monitor account activity for risks, ensure compliance, assist with onboarding and special projects, and support relationship teams to deliver a high-quality client experience.

Resolves high-level, escalated banking complaints from regulators, congressional offices, the BBB, executives, and social media. The role investigates cases, performs root-cause analysis, coordinates cross-functional resolutions, drafts compliant response letters, manages case documentation and deadlines, supports audits, and recommends policy and process improvements. It requires professional communication, sound judgment, analytical skills, conflict resolution, regulatory awareness, and strong customer advocacy.

Hands-on technical role supporting backend compute environments (M365, Purview, certificates, virtualization, OS, end-user devices, automation). Manage certificate lifecycle, support Purview/DLP, assist compliance and FFIEC-aligned audit readiness, coordinate incident escalation, disaster recovery testing, documentation, and cross-team collaboration.

Supports enterprise information security architecture, platforms, controls, and integrations across on-premises, hybrid, and multi-cloud environments. Responsibilities include security tool configuration, patching, monitoring, troubleshooting, automation, cloud security, IAM/PAM, RBAC, vulnerability management, compliance support, audit readiness, reporting, and incident response. The role collaborates with infrastructure, application, vendor, and business teams to onboard systems, assess risks, implement secure access controls, and improve security operations.