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Manage day-to-day operations and service delivery for institutional clients across APAC. Act as primary operational contact, lead onboarding and KYC, coordinate with Sales, Risk and Operations, resolve client issues, support retention, and contribute to regional projects and process improvements.

The Sales Support Manager oversees sales distribution processes, coordinates client communications and marketing materials, and ensures compliance within asset management operations.

Provide 3rd-line support and operational management for M365 collaboration services (Exchange Online, Teams, SharePoint, OneDrive), support migrations, Azure AD and security/compliance controls, automate processes using Power Platform/PowerShell, participate in projects and UK-hours shift support.

Support daily fund dealing, bulk deal processing, and fund pricing across Fidelity products and third-party funds. Reconcile and quality-check deals and prices, assist with corporate actions, comply with regulatory requirements, and communicate escalations. Work rotating shifts between 8am–8pm and cover at least one UK bank holiday.

The Digital Employee Experience Insights Lead shapes and delivers the DEX Insights strategy, measuring employee productivity and engagement through analytics, driving improvements, and ensuring compliance in a regulated environment.

Lead governance, performance management and strategic alignment of key technology supplier relationships. Drive post-contract value, manage commercial and contractual risk, ensure regulatory and policy adherence, and establish structured governance with senior stakeholders. Develop supplier strategies across commercial, contractual, and risk dimensions, partnering with Procurement, risk and compliance to optimise delivery and sustainability.

Provide first-line support to clients by handling incoming correspondence, resolving queries and complaints, processing requests, escalating risks/fraud/vulnerable cases, explaining products/services, and meeting quality and performance targets.

The Technical Specialist will enhance detection capabilities, build CI/CD pipelines, onboard log sources, and support security incident investigations.

Lead and evolve an internal Kubernetes-based developer platform (AWS EKS). Define product vision and roadmap, own backlog, guide architecture and engineering standards, manage and grow a distributed engineering team, ensure secure, automated self-service capabilities, and collaborate with product, security and cloud platform peers to improve developer experience and operational readiness.

The Principal Engineer leads a transformation in corporate technology, focusing on AI-driven solutions, automation, and cloud-native architecture, inspiring teams and driving innovation.