Department Workplace Investing Service Delivery
Location Kingswood
Reports To Associate Director, WI Client Project Management
Level Senior Manager
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Workplace Investing Client Project Management team and feel like you’re part of something bigger.
About your team
The WI team as a whole are responsible for ensuring we provide exemplary client service, becoming a trusted partner for our clients during their periods of change.
The WI - Project Management Team look after projects for WI clients (Trustees and Scheme Sponsors). The team is split into three sub-teams with a Team Leader managing day-to-day operation and management of each team. These teams are then responsible for the end-to-end project management, including admin and governance tasks and the purpose of the team is to be the single point of contact for the client during a project and support any change management queries.
About your role
- Leading, mentoring, training and motivating PM team members
- In addition to managing a team who will be delivering client projects, this individual will be responsible for the project management of client and/or bulk projects
- Stakeholder management and engagement - working with clients, senior leadership and junior colleagues
- Auditing and ensuring the team members are on track with the workload and are following the agreed ways of working (regarding project artefacts and processes)
The role is to lead a team of Project Managers within WI Project Management. We are looking for a senior candidate with strong experience in team leadership, as well as the capabilities and credibility to expertly manage escalations as/if they arise. Experience of Workplace Investing is highly desirable but not required.
Business engagement is a key part of this role and you will be required to work with multiple business stakeholders - both internal and external. Excellent communication, organization and stakeholder management skills are key to success and therefore are essential.
The right candidate will also be pro-active in determining any other needs or concerns of the client and any requirements necessary to improve the effectiveness of the WI Project Team, using their industry knowledge and experience to seek continuous improvement in client service.
Finally, the successful candidate will also be responsible for delivery of projects for clients, both in the capacity of Lead/sole Project Manager and as a supporting Project Manager for other team members.
About you
- A growth mindset - comfortable operating in uncertainty and open and willing to learn on the job
- Demonstrable project management experience and certification - PRINCE 2/equivalent
- Team leadership / management experience ideally in the Pensions / Investment Management industry
- Strong problem-solving and escalation / resolution management
- High attention to detail and understanding of the importance of project governance
- Ability to work at pace and manage multiple priorities
- Knowledge of investment and retirement market - Experience in Defined Contributions/Final Salary operations administration & implementation is highly desirable
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
Skills Required
- Demonstrable project management experience
- PRINCE2 or equivalent project management certification
- Team leadership or management experience
- Strong problem-solving and escalation resolution skills
- High attention to detail and understanding of project governance
- Ability to work at pace and manage multiple priorities
- Excellent communication, organization, and stakeholder management skills
- Experience in the pensions or investment management industry
- Knowledge of the investment and retirement market
- Experience with Defined Contribution or Final Salary operations administration and implementation
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
Fidelity International Insights
What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
