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Develop and execute territory growth strategy for commercial asset finance brokers. Identify, onboard and manage broker relationships, increase deal flow and origination volumes, and position Plenti as a preferred lender. Conduct broker meetings, portfolio reviews, and partner with internal teams to improve broker experience. Monitor competitor and market trends to inform product and process enhancements.

The Relationship Manager will manage and grow a portfolio of commercial asset finance brokers, driving performance and broker engagement, while collaborating with internal teams to enhance the broker experience.

The Business Analyst will improve workflows in loan applications, collaborate with stakeholders to enhance processes, and support operational efficiency.

Own and evolve the end-to-end origination platform for multiple lending channels. Define platform roadmap, drive architecture and scalability decisions, translate operational and regulatory needs into product capabilities, deliver customer portals and internal tooling, and ensure reusable, platform-first solutions across the organisation.

Own delivery of Plenti's credit automation domain: implement product enhancements, manage BAU credit policy changes, improve verification and income assessment, drive STP targets, coordinate testing, support engineering on releases and incidents, and contribute to AI-assisted credit decisioning roadmap.

Provide front-line support to broker and installer partners across application, approval and settlement stages via inbound calls and email. Troubleshoot, escalate, maintain accurate records, ensure regulatory compliance, build relationships, collaborate with internal teams, and identify process improvements to enhance referrer experience.

First-line technical support for lending products: respond to tickets, diagnose production issues across apps, databases and APIs, coordinate incident response, triage to engineering, and build runbooks and automation to reduce recurring support.

As a Customer Support Specialist, you will provide customer support through phone, chat, and email while ensuring positive experiences and resolving issues efficiently.

The Relationship Manager manages and grows broker partnerships, drives loan originations, and ensures a top broker experience to support business growth.