The Role
Manage inbound customer inquiries and applications through funded loans. Engage high-intent customers by phone, email, SMS, and live chat; explain lending options, address concerns, re-engage warm leads, maintain CRM records, follow responsible lending and compliance requirements, and collaborate with the team to improve sales conversion and customer experience.
Summary Generated by Built In
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.
About the role:
As a Customer Success Representative you’ll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether you’re following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships, creating the best possible experience, and helping customers move forward with their application.
Key responsibilities:
As a Customer Success Representative you’ll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether you’re following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships, creating the best possible experience, and helping customers move forward with their application.
Key responsibilities:
- Own and manage a pipeline of inbound customer enquiries, progressing applications through to funded loans
- Use a customer-focused approach to understand needs, explain options clearly, and confidently address questions or concerns
- Engage customers across phone, email, SMS, and live chat to drive sales conversion and deliver a seamless experience
- Proactively re-engage warm leads and stalled applications to maximise conversion opportunities
- Deliver personalised customer experiences while maintaining a strong focus on responsible lending and compliance
- Maintain accurate CRM records, capture insights, and escalate complex cases where required
- Collaborate with the broader team to share best practices and continuously improve sales performance
About you:
You’re driven, customer-focused, and motivated by results. You enjoy turning conversations into outcomes, building trust quickly, and following through for your customers. You thrive in a fast-paced environment, are eager to grow your sales skills, and take pride in delivering a great customer experience.
You’re driven, customer-focused, and motivated by results. You enjoy turning conversations into outcomes, building trust quickly, and following through for your customers. You thrive in a fast-paced environment, are eager to grow your sales skills, and take pride in delivering a great customer experience.
You'll have:
- 2+ years’ experience in a customer-focused or sales role (e.g. call centre, retail, hospitality, or similar)
- Strong communication skills with the ability to build trust, influence decisions, and close opportunities
- Detail-oriented with a compliance-first mindset
- A team player who thrives in a fast-paced, results-oriented environment
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
Skills Required
- 2+ years of experience in a customer-focused or sales role
- Strong communication skills and ability to build trust, influence decisions, and close opportunities
- Detail-oriented with a compliance-first mindset
- Ability to work collaboratively in a fast-paced, results-oriented environment
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Plenti is building Australia's best lender. Our smart technology offers faster and fairer car, renewable energy and personal loans to help borrowers bring their big ideas to life. We've also helped more than 27,000 investors earn strong, stable returns by investing in loans to creditworthy Australians. We've originated more than $3.5 billion in loans since establishment, with our strong growth supported by diversified distribution channels and funding, and underpinned by our exceptional credit performance and continual innovation. We've won more than 30 awards for our outstanding loan products, and have been recognised in the Deloitte Technology Fast50, Deloitte Asia Pacific Technology Fast 500, AFR Fast 100, and the FT High-Growth Companies Asia Pacific. Plenti listed on the ASX in September 2020
