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Manage hospitality service cases from queue through resolution by coordinating internal teams, escalating issues, monitoring unscheduled work orders and return-to-service statuses, and maintaining proactive customer communication. The role supports service-level agreement adherence through consistent follow-up and provides high-touch assistance to restaurant, hotel, and other premium service customers.

Leads a team of Regional Account Executives, owns team revenue quotas, drives outbound growth, manages sales performance and forecasting, develops hospitality-focused sales plans, recruits and trains staff, and collaborates cross-functionally to improve sales and customer satisfaction.

Manages satisfaction, loyalty, and retention for major customers. Handles contract, billing, account, service, and escalated customer issues; runs reports to resolve complex problems; leads customer meetings; collaborates with sales and cross-functional teams; supports revenue growth; delivers solutions aligned with customer needs; and meets account-management KPIs.

Manages customer satisfaction, loyalty, and retention across a geographic service region. Resolves escalated issues, performs proactive outreach, coordinates with cross-functional teams, follows up on solutions, and meets performance metrics including SLA achievement, NPS, revenue growth, and churn reduction.

Leads a team of Field Account Executives to achieve revenue quotas and grow outbound sales. Responsibilities include recruiting, coaching, performance management, sales planning, funnel development, forecasting, metric tracking, policy execution, and cross-functional collaboration. The role requires strong communication, organization, analytical ability, customer focus, and travel within the United States.

Develops new hospitality-sector revenue through outbound prospecting, territory management, account expansion, and consultative selling. The role targets hotels, resorts, restaurants, golf courses, and casinos; builds prospect pipelines; manages outreach in Salesforce and Salesloft; engages business decision-makers; presents tailored water solutions; and partners with marketing and sales leadership to refine messaging and grow recurring revenue.

Owns field readiness for acquisitions, translates new product and IoT requirements into field and Care execution plans, and scopes labor, parts, and logistics for retrofit and change programs. The role assesses training, staffing, inventory, SLA, connectivity, and technical capability needs; develops rollout strategies and operational frameworks; supports M&A integration; and maintains field technical standards and troubleshooting protocols. It serves as the authoritative field voice across Product, Service, Care, Supply Chain, and leadership teams.

Drives acquisition, growth, and retention of hospitality clients across regional and national accounts. Responsibilities include prospecting restaurants, hotels, and purchasing groups; identifying opportunities; proposing customized solutions; meeting sales goals; presenting to executives; managing proposals and negotiations; maintaining client relationships; supporting renewals; and completing sales administration.

Leads acquisitions from term sheet through closing, serving as the primary seller contact and managing diligence, valuation, financial modeling, negotiations, deal approvals, and integration. Develops three-statement, DCF, and LBO models; coordinates internal and third-party stakeholders; presents findings to senior leadership, the board, and investors; and manages multiple transactions across North America.

Responsible for acquiring, growing, and retaining regional and national hospitality accounts. Duties include prospecting restaurants, hotels, and purchasing groups; identifying client needs; presenting customized water solutions; managing proposals, negotiations, and contracts; maintaining executive relationships; supporting retention; and completing sales administration. The role is remote with three days spent in the assigned territory and includes uncapped commissions.