The Position
The Hospitality Expediter is responsible for ensuring timely, accurate, and high-touch support for hospitality customers—including restaurants, hotels, and other premium service locations—by managing service cases, coordinating with internal teams, and maintaining proactive customer communication in alignment with Culligan’s 5Cs.
Responsibilities
- Manage active hospitality cases from the case queue
- Escalate appropriately to drive service scheduling and issue resolution
- Maintain frequent and proactive communication with internal teams and customers
- Monitor aged unscheduled work orders and RTS statuses
- Support SLA adherence through consistent follow-up
Qualifications
- Strong selling and negotiation skills.
- Excellent communication via phone and email.
- Able to work between 8am to 5pm PST.
- Ability to work independently and adapt to change.
- Prior experience in [relevant field] preferred.
- Proficiency in [required tools, e.g., Microsoft Office, Salesforce
Skills Required
- Strong selling and negotiation skills
- Excellent communication via phone and email
- Ability to work independently and adapt to change
- Prior experience in a relevant field
- Proficiency with Microsoft Office and Salesforce
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
