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Lead design, execution, QA, and optimisation of multi-channel CRM campaigns (email, SMS, push, WhatsApp, content cards) in Braze. Configure and customise platforms, build segments and personalised journeys, analyse customer data and campaign performance, produce reports, and act as a client-facing delivery expert to align strategy with flawless execution.

Lead planning, execution, QA, and optimisation of multi-channel CRM campaigns (email, SMS, push, WhatsApp, content cards) in Braze. Translate strategy to delivery, manage customer data and segmentation, report on performance, and partner with clients and cross-functional teams to improve platform use and campaign outcomes.

Develop and shape CRM strategies with the Principal CRM Strategist; translate frameworks into actionable plans; run client and strategy sessions; support pitches using data and insight; align recommendations with KPIs and ROI; hand over plans to execution teams to drive measurable client success.

The CRM Developer at Massive Rocket focuses on rebuilding and optimizing email templates and messaging components in Braze, ensuring effective communication during a platform migration. Responsibilities include developing scalable frameworks, conducting QA, and collaborating with teams for seamless delivery.

As Program Manager, you'll oversee complex client programs, ensuring alignment, governance, and delivery across multiple teams while managing risks and budgets.

Design, optimise, and maintain Snowflake customer data models and pipelines to support segmentation, personalisation, CDP readiness and audience activation. Build reverse-ETL/data syncs to Braze, Hightouch and other engagement tools, ensure identity resolution, consent and data governance, and collaborate with CRM, analytics and marketing teams to deliver scalable, high-performance customer 360 solutions.

As an Account Manager, you'll drive revenue growth, manage client relationships, and ensure client success by identifying opportunities and enhancing account value.