The Role
Develop and shape CRM strategies with the Principal CRM Strategist; translate frameworks into actionable plans; run client and strategy sessions; support pitches using data and insight; align recommendations with KPIs and ROI; hand over plans to execution teams to drive measurable client success.
Summary Generated by Built In
Who Are Massive Rocket?
Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.
Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.
Who Are We Looking to Add to Our Team?
As a CRM Strategist at Massive Rocket, you’ll work hand‑in‑hand with our Principal CRM Strategist to shape and deliver CRM strategies that move the needle for our clients. You’ll help build strategic plans, translate them into clear, actionable initiatives, and ensure they’re handed over smoothly to the execution team so they can drive KPIs, performance, and measurable ROI.
You’ll play a key role in turning complex frameworks into simple, compelling narratives — the kind that teams can execute confidently and clients can rally behind. You’ll join client sessions throughout the Delivery Sales Lifecycle, helping uncover core challenges and contributing to data‑driven marketing strategies that make a real impact.
You’ll also support the creation of pitches that tell powerful stories through strategy, data, and insight. And you’ll run strategy sessions grounded in lifecycle thinking, best practices, and proven principles to help clients unlock long‑term success.
What Will You Do?
• Turn complex frameworks into simple, compelling narratives that teams can execute confidently
• Join client sessions throughout the Delivery Sales Lifecycle to uncover challenges and shape data‑driven strategies
• Support the creation of pitches that tell powerful stories through strategy, data, and insight
• Run strategy sessions grounded in lifecycle thinking, best practices, and proven CRM principles
• Translate strategic recommendations into clear, actionable plans for execution teams
• Contribute to measurable client success by aligning strategy with KPIs and ROI goals
What Makes You a Great Fit
• 6+ years of hands‑on CRM experience, including at least 2 years in a dedicated CRM Strategy role within an agency, consultancy, or client‑side team
• Strong working knowledge of leading CRM platforms such as Braze, Salesforce Marketing Cloud, or HubSpot
• Confident presenting complex strategies and turning insights into clear value propositions and achievable activation plans
• Data‑driven mindset, with experience analysing customer communications and using insights to shape future campaigns — from audience selection to next‑best actions, content, and timing
• Deep understanding of CRM ecosystems and Martech, with expertise across platforms like Salesforce, Microsoft Dynamics, HubSpot, and similar tools
Why You’ll Love Working Here
• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable
A Few Things to Know Before We Get Started
Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work
Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)
References – We may request two references, so have names, relationships, and contact details ready
For Contractors – Proof of incorporation and up‑to‑date insurance is required
A Quick Note on Applications
We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.
Skills Required
- 6+ years of hands-on CRM experience, including at least 2 years in a dedicated CRM Strategy role within an agency, consultancy, or client-side team
- Strong working knowledge of CRM platforms such as Braze, Salesforce Marketing Cloud, or HubSpot
- Deep understanding of CRM ecosystems and Martech, with expertise across platforms like Salesforce, Microsoft Dynamics, HubSpot
- Data-driven mindset with experience analysing customer communications and using insights to shape campaigns (audiences, next-best actions, content, timing)
- Confident presenting complex strategies and turning insights into clear value propositions and activation plans
- Experience delivering CRM consulting or advisory services to clients
- Fluent English with excellent communication skills
- Valid work visa / right to work (employer cannot offer visa sponsorship)
- For contractors: proof of incorporation and up-to-date insurance
Am I A Good Fit?
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The Company
What We Do
Global Braze Agency, Massive Rocket, offers full-service solutions for businesses (Data, Engineering & CRM). We help our customers use data to understand their customers and automate communications across channels. We Grow Customer Lifetime Value. Our Global Delivery Centres support the most sophisticated customers in the world across the US, EMEA and APAC regions. Automate your end-to-end customer experience with our key services: Marketing Technology Stack Design Customer Engagement (CRM) Data Warehouse Management (DW) Customer Data Management (CDP) We extend your team with specialists Strategy | Planning | Setup | Integration | Execution As a consultancy, we deliver solutions that don’t just help digital marketing teams achieve their goals but also generate predictable growth. We adopt and implement new-age solutions that fulfil the needs of the new-age customer-centric companies. We are proud to be the technology partners of the leading technology solution providers in the industry: 1. Braze (One of the 4 Certified Level 4 “Orbit” Braze Partners) 2. mParticle (Solutions Partner of the Year) 3. Snowflake 4. Segment Get in touch to know more
