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The role involves assisting customers through email, chat, and phone, resolving inquiries, managing account issues, and ensuring customer satisfaction.

The Senior Business Development Representative will generate sales opportunities through high-volume calls, engage decision-makers, and support pipeline development in a rapidly growing sales hub.

Manage order-to-fulfillment operations: review purchase orders, coordinate license delivery, track open cases, and maintain pipelines. Own subscription and renewal processes in Salesforce, produce renewal and recurring revenue forecasts, surface churn risk and expansion opportunities, track issues in Jira/Confluence, and provide administrative support to the CRO. Collaborate cross-functionally with Sales, TechOps, and Support to improve processes and forecast accuracy.

Lead strategy, development, and deployment of privacy-first, in-house generative AI tools for marketing and content. Design, fine-tune, and scale LLM and RAG systems, integrate AI into workflows, and enforce data governance and compliance across marketing, product, and engineering teams.

The Virtual Assistant will provide customer support, manage inquiries, maintain records, assist in operational tasks, and ensure customer satisfaction on a SaaS platform.

The Senior Business Development Representative will generate qualified sales leads through high-volume outbound calls, engage senior executives, and help establish sales operations in Medellin.

Manage order-to-fulfillment operations, process purchase orders and license delivery, own subscription renewals in Salesforce, provide forecasts and churn/expansion insights, track issues in Jira, and support the CRO with administrative tasks while working US business hours from the Philippines.

The Virtual Assistant will support customer inquiries, manage support tickets, maintain records, and assist with operational tasks in a remote environment.

The Senior Business Development Representative will generate outbound sales opportunities, engage senior executives, and maintain CRM records while contributing to the new sales hub in Medellin.

Provide first-level SaaS customer support, log and follow up incidents, maintain CRM and internal records, prepare operational reports, assist billing/collections, support sales admin tasks, and coordinate meetings and documentation under established processes.