Key Responsibilities:
- Customer Support & Customer Experience (60%)
- Respond to basic customer inquiries related to the use of the platform.
- Provide first-level functional support to customers.
- Follow up on customer requests until resolution with the appropriate team.
- Register and update support tickets or requests.
- Ensure customers receive the necessary information to use the platform effectively.
- Identify frequently asked questions or recurring issues to improve customer experience.
- Administrative & Operational Coordination (25%)
- Maintain client information updated.
- Assist in coordinating internal and external meetings.
- Document relevant communications and operational activities.
- Prepare simple operational tracking reports.
- Support task tracking and follow-up for the team.
- Administrative & Commercial Support (15%)
- Assist with invoice follow-up and payment status tracking.
- Help coordinate sales or customer follow-up meetings.
- Route customer feedback or requests to the appropriate teams.
Requirements:
- 2–4 years of experience as a virtual assistant, customer support assistant, or administrative support assistant.
- Experience working remotely in organized and structured environments.
- Experience using customer management tools.
- Familiarity with collaboration tools such as Google Workspace, Slack, Notion, or similar.
- Basic experience with administrative tracking, reporting, or operational coordination.
- Basic to intermediate English for written communication.
Ideal Profile:
- Highly organized and detail-oriented
- Reliable and responsible
- Service-minded with a strong customer orientation
- Comfortable managing multiple simple tasks simultaneously
- Curious and eager to learn
- Comfortable working in digital environments
Key Skills:
- Organization and time management
- Attention to detail
- Clear and professional communication
- Task follow-up and coordination
- Strong common sense and problem-solving mindset
- Technical Skills
- Familiarity with Google Workspace (Docs, Sheets, Calendar)
- Basic to intermediate Excel or Google Sheets
- Experience with customer support or ticketing tools
- Experience working with SaaS platforms is a plus
What We Offer:
- 100% remote work
- Part-time schedule
- Opportunity to work in a growing SaaS company
- Clear processes and team support
- Collaborative and professional environment
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
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