Requirements
- A minimum of 3 years of customer service/ technical support experience, preferably in a contact center or similar environment.
- Must have an experience using Zendesk.
- Fluent in both English both spoken and written.
- Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
- Stable and reliable internet connection.
- Strong computer skills and proficiency in various software applications.
- A commitment to providing exceptional customer service and a genuine desire to help customers.
Responsibilities
- Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
- Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
- Assisting customers in setting up and resolving issues related to their accounts.
- Verifying the identity of customers to maintain account security.
- Managing a high volume of customer interactions effectively and efficiently.
- Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction.
- Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
- Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
- Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner.
- Following company communication procedures, guidelines, and policies.
- Going the extra mile to engage and delight customers.
- Striving to achieve and exceed defined productivity and performance goals.
Benefits
- Work from home
- Access to diverse projects
- Opportunities for professional growth
- Collaboration with diverse teams
- No commute time
- No dress code (unless there’s a meeting!)
- Eco-friendly work lifestyle
- Exposure to a multicultural team
- Potential for long-term engagement
- Improved work-life balance
Skills Required
- Minimum 3 years of customer service or technical support experience
- Experience using Zendesk
- Fluent in spoken and written English
- Own a laptop/desktop meeting minimum specifications
- Stable and reliable internet connection
- Strong computer skills
- Commitment to exceptional customer service
What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
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