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Provide customer service across phone, email, chat and in-person. Authorize treatment requests, manage memberships and billing, coordinate international medical appointments, investigate complaints, maintain records, collaborate with providers and support new team members.

Support and improve the Product & Policy Review Process framework. Coordinate cross-functional stakeholders, manage change tracking and approvals, lead implementation of updates, support governance forums, drive adoption, and ensure policy changes are compliant and customer-centric.

Plan, execute, and evidence end-to-end User Acceptance Testing for change initiatives. Design test scenarios and cases, perform risk- and scenario-based testing, log and manage defects (Azure DevOps/TFS), support business testers, ensure governance/compliance, report progress and risks, and contribute to post-implementation reviews and continuous improvement.

Provide B2B customer support via email, resolve queries, problems and complaints, maintain stakeholder relationships, record interactions in systems, meet KPIs, and use company technology (including Bupa Connect) to deliver timely, accurate solutions in an FCA-regulated environment.

Analyze adoption, impact, and benefits of change initiatives; produce reports, dashboards, and insights; track outcomes and governance evidence; support post-implementation reviews, stakeholder collaboration, and continuous improvement.

As a Receptionist / Administrator, you will manage patient appointments, answer calls, assist staff, handle payments, and ensure a smooth clinic operation.

The Administrator will manage administrative and receptionist activities, support customer interactions, ensure accurate documentation, handle inquiries, and maintain reception areas efficiently.

The Receptionist will manage inquiries, welcome visitors, conduct tours, and support clerical duties for the care home, ensuring excellent customer service.

Support SME B2B customers through the onboarding process, collect required documentation, manage onboarding workflows across platforms, resolve internal and external queries, meet SLAs and productivity/quality targets, and coordinate with internal teams to ensure regulatory and operational compliance.

Part-time front of house administrator providing reception and administrative support across a corporate onsite and Leicester clinic. Duties include greeting patients, scheduling appointments, managing multi-line phones and email, maintaining accurate records, handling financial admin, ensuring customer areas are safe, and following data protection protocols.