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Manage and oversee regional payroll operations across EMEA, ensuring compliance with local regulations; develop and standardize payroll processes; mentor junior team members; liaise with external partners and auditors; perform audits, resolve discrepancies, maintain accurate records, and implement cost-saving initiatives to improve payroll efficiency.

Manage end-to-end onboarding and partner coordination across APAC/EMEA: verify documents and CREDAS checks, chase members (automated and Zendesk), coordinate deposits and payroll readiness, update trackers, handle offboarding verifications, escalate blockers, and meet strict SLA response times via email and Slack.

Coordinate end-to-end member and partner onboarding across APAC/EMEA: verify documents and CREDAS checks, chase completions (automated and Zendesk), run calls and working sessions, escalate issues, coordinate with CSM/IM/Finance/Legal/Partners, update onboarding tracker, handle offboarding verifications, and meet strict email/Slack/Sales response SLAs.

Lead and execute Canadian payroll processing, ensure compliance with local laws, support onboarding, resolve payroll issues, partner with HR/Finance, maintain stakeholder relationships, and report payroll insights to leadership.

The Accounts Payable Specialist will manage vendor invoice processing, ensure timely payments, maintain financial records, resolve discrepancies, and collaborate with internal teams to enhance payment efficiency.

The Senior Manager, Customer Education will develop and oversee customer and internal training programs, ensuring knowledge is accessible and up-to-date. The role involves cross-functional collaboration, content management, and measuring educational effectiveness.

Lead, mentor, and scale a global Customer Support organization, managing high-performing teams and enhancing customer experiences while collaborating cross-functionally to improve operational excellence.

Manage a pooled portfolio of SSB and scaled SaaS customers via a low-touch, support-assisted model. Drive adoption, retention, and value through playbooks, lifecycle journeys, and data-driven health monitoring. Collaborate with Support, Product, and Operations to surface issues, build scalable playbooks, and support onboarding, renewals, and at-risk recovery motions. Maintain customer and internal documentation and enablement resources.

Lead and manage a global HR advisory team for Employer of Record services, ensuring compliance and operational excellence while collaborating cross-functionally.

Lead and manage Canadian payroll processing for compliance and accuracy. Provide technical payroll expertise, resolve issues, support onboarding, liaise with stakeholders, and report payroll insights to leadership.