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Manage a portfolio of ~50 mid-market commuter benefits clients as the primary post-sale contact. Drive retention, renewals, upsell and cross-sell, lead commercial conversations, coordinate cross-functional teams to resolve issues, maintain CRM/account plans and forecasts, and help build processes, tools, and playbooks for mid-market account management.

Partner with leaders and employees across the employee lifecycle on HR, organizational and employment-law matters; manage Works Council relations; support change initiatives, talent and performance processes, compensation planning, compliance, and regional HR projects.

Lead a development team to design, build, test, and maintain Edenred Taiwan products. Provide technical feasibility, architecture review, coding and code reviews, troubleshooting, deployment, and documentation. Collaborate cross-functionally, set team goals, and support daily business operations while ensuring high code quality.

Lead partner strategy and execution: identify and onboard channel partners, negotiate contracts, drive joint business plans and channel-driven sales, create partner sales/training materials, collaborate with sales and marketing on channel campaigns, and manage KPIs and reporting to maximize recurring revenue.

Provide legal and compliance counsel to local leadership, draft and negotiate commercial and data protection clauses, ensure operations comply with local and Group regulations (AML, tax, anti-corruption, labor, payments), implement compliance programs, act as Japan data protection correspondent, manage incidents, liaise with authorities, and support corporate affairs and cross-functional stakeholders to mitigate legal and data protection risks.

Optimize Salesforce and CRM usage to drive revenue and improve lead-to-revenue processes. Enhance sales methodology, pipeline discipline, forecasting, dashboards and reporting. Design and deliver role-based enablement, onboarding, workshops and coaching to boost adoption. Ensure CRM governance, data quality, and standardized commercial processes across teams and markets. Identify and implement Salesforce optimizations to increase commercial impact and system efficiency.

The Application Architect will design innovative solutions, perform architecture authority leadership, and collaborate with stakeholders to align technology with business needs.

The Business Analyst collaborates with stakeholders to analyze processes, gather requirements, drive system enhancements, and improve operational efficiency through data-driven insights and reporting.

Lead and run end-to-end user research (qualitative & quantitative), define research strategy, recruit participants, synthesize findings into personas/journeys, embed research across product lifecycle, and partner with Product and Design to drive user-centered decisions.

Plan, execute and oversee IT projects; develop scope, timelines, budgets and resources; coordinate stakeholders; manage communications and documentation; perform post-project evaluations and drive continuous improvement.