Vibe with us - more than 700 colleagues across Europe are looking forward to meet you! We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility.
User Researcher (all genders)
full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible.
Your tasks:
Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes
Design and conduct qualitative and quantitative research tailored to product goals and user flows
Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle
Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples
Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture
Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks
Act as a strategic partner for Product and Design, not only as a research executor
Your profile:
At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus
Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions
Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns
Ability to synthesize complex data into clear, eviden-ce-based recommendations and communicate findings to diverse stakeholders
Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments
Fluent in English and German with French or Italian as a plus
What do we offer?
Flexible working hours: The optimal compatibility of family, leisure and career is a matter of course for us.
Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees.
Mobile working: Whether working from home or on site in a team, flexibility is very important to us.
Please submit your application documents in English, including your salary expectations and earliest possible start date.
Your contact person:
Mira Kuhn / Expert Talent Acquisition
🌍 [email protected]
📱 +49 6027 509 735
Apply now and Vibe with us !
Skills Required
- At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments
- Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions
- Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns
- Ability to synthesize complex data into clear, evidence-based recommendations and communicate findings to diverse stakeholders
- Collaborative, proactive, hands-on leader with exceptional communication, storytelling, and problem-solving skills in Agile environments
- Fluent in English and German
- Experience in the mobility or EV charging sector
- Knowledge of French or Italian
- Full-time availability for a position based in Kleinostheim near Frankfurt
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
