Top Tech Jobs & Startup Jobs

Provide ticket-based operational support for building management and physical security systems: monitor queues and IM, manage servers and networking, troubleshoot and resolve incidents, record ticket metadata, liaise with third parties, and provide out-of-hours and on-call support for critical outages.

Provide 24x7 network support and incident response; troubleshoot layer 1-3 issues; maintain WAN/LAN, routing (BGP/ISIS), switching, firewalls, VPNs and CDN/peering; perform upgrades, vendor/ISP coordination, monitoring, SOPs, and shift-based coverage including weekends and swing hours.

Design, build, and deploy AI/ML and GenAI solutions (LLMs and AI agents) for IT automation and AIOps. Lead solution ownership in Agile, develop/run machine learning models, integrate open-source and proprietary LLMs, build runbook executors (PowerShell/Python), work with cloud and container platforms, engage stakeholders, and document automation and models.

Provide day-to-day support for global CDN production and corporate networks, troubleshoot server and switch hardware, coordinate with ISPs and vendors, perform root cause analyses for outages, and participate in 24/7 support rotations. Work includes multi-vendor environments, fiber-optic infrastructure, and scripting for operational tasks.

Provide advanced Level 2/Level 3 technical support and subject-matter expertise for Salesforce and FinancialForce-Certinia. Troubleshoot complex configurations and integrations (Expensify, APIs), manage upgrades/patches, perform root cause analysis, maintain security and permissions, assist with data migration and reports, collaborate with development/infrastructure teams, and mentor Level 1/2 teams to improve incident resolution.

Prepare, review, and execute contracts for purchases and sales; maintain contract databases and audit files; draft change notices and briefs; track authorizations and correspondence; perform closing activities; analyze and mitigate risk; support proposal administration and ensure data accuracy.

Design, develop, test, debug, and deploy system and embedded software. Provide application administration and end-user support, perform root-cause analysis for network/OS issues, integrate third-party components, review code, maintain monitoring systems, support cross-functional teams, and provide limited after-hours/on-call support.

Monitor alarms, triage and resolve incidents using SOPs/MOPs/runbooks; handle cloud tickets, support shift handovers, maintain documentation, coach junior staff, and drive process improvements to ensure SLA compliance and operational continuity.

The Optical Engineer III is responsible for monitoring and troubleshooting optical networks, resolving issues, coordinating with teams, documenting processes, and contributing to operational improvements. Requires expertise in optics and teamwork.

Manage contract execution and workflow, analyze contracts to extract terms, maintain and quality-check contract database, mitigate contractual risk, and support high-volume, accurate data capture and reporting.