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Own settlement and reconciliation across payment products and partners, including cash-flow forecasting, liquidity, exception management, refunds, reporting, and accounting support. Partner with Product, Data, and Engineering to improve systems, automation, controls, and reporting. Lead a team of five or more while ensuring accurate settlement, safeguarded balances, regulatory compliance, and operational scalability.

Leads compliance operations across KYC, transaction surveillance, and fraud risk management. Builds and develops the team, owns hiring and performance management, oversees QA and case decision quality, defines KPI and management-information frameworks, monitors backlogs and SLAs, and drives process improvements including threshold tuning, workflow redesign, automation, and responsible AI adoption.

Lead Flutter and Dart mobile application development, architect scalable solutions, and modernize mobile platforms using Swift or Kotlin. Own app store operations, certificates, provisioning, Firebase, crash triage, and incident escalation across four markets. Improve performance, maintainability, development efficiency, and code quality while collaborating cross-functionally. Mentor junior and mid-level engineers and guide adoption of modern mobile engineering practices, state management, CI/CD, and automated testing.

Install and maintain hardware, software, SaaS applications, office networks, and IT infrastructure. Troubleshoot user hardware and software issues, manage support tickets, onboard new hires, train users, support office equipment, maintain corporate asset inventories, coordinate with vendors, monitor systems and security logs, and assist with information security audits.

The Campaign Manager will develop and implement integrated marketing campaigns, manage budgets, analyze campaign performance, and collaborate with influencers in the Thai market.

The Assistant Brand and Content Manager will shape and execute YouTrip's brand and content strategy across various channels, ensuring engaging and effective messaging. Responsibilities include content planning, social media strategy, SEO content development, and collaboration with cross-functional teams. Reporting on content performance and optimizing strategies is also essential.

Support the execution of marketing campaigns, manage social media operations, drive community engagement, assist in content creation, coordinate partnerships, handle marketing events, conduct research, prepare reports, and collaborate with cross-functional teams.

Partner with leadership to provide strategic HR guidance, drive organizational design, performance cycles, engagement, change management, inclusion initiatives, and support employee relations and People projects across the regional business.

Lead Thailand market strategy and expansion for YouTrip by partnering with the GM. Track product-market fit, drive cross-functional projects (partnerships, regulatory, launches), build relationships with regulators, banks, merchants and tourism partners, resolve operational issues, and identify business development opportunities while representing the GM as needed.

Create, film, and edit short-form social content (Reels, Shorts, Stories); publish and repurpose across channels; design lightweight assets; track trends and basic metrics; support community engagement and UGC coordination.