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The Sales Manager generates and converts group sales opportunities, builds client relationships, develops targeted sales strategies, manages proposals and contracts, coordinates booking details, and drives hotel revenue. The role also supervises, coaches, and supports team members while ensuring timely and accurate account information and delivering strong customer experiences.

Supports the hotel’s HR strategy and daily operations, including recruiting, training, compensation and benefits, compliance, employee relations, HR reporting, budgeting, engagement, retention, performance management, and professional development. Supervises HR activities and helps ensure alignment with corporate policies, regulations, financial objectives, and workplace culture goals.

Manage the employee lifecycle, including HR administration, contracts, work permits, attendance, personnel records, and employee inquiries. Support apprentice and intern recruitment, school relations, career fairs, onboarding, internal communications, employer branding, and social media content. Coordinate employee wellbeing, team-building, and corporate responsibility initiatives while fostering an inclusive and positive workplace.

Leads enterprise software engineering and platform changes across multiple platforms. Responsibilities include technical leadership, architecture and requirements analysis, systems integration, project delivery, scope and timeline management, risk mitigation, and coordination with internal and external partners. The role supervises one direct report and requires occasional domestic travel.

Oversee all hotel financial operations, including financial strategy, budgeting, forecasting, reporting, compliance, internal controls, and transaction approvals. Advise hotel leadership and ownership with data-driven recommendations, optimize profitability and reporting accuracy, and develop a high-performing finance team through performance management and professional development.

Provides administrative and office support to the General Manager and department managers in a hotel environment. Responsibilities include word processing, data entry, filing, copying, answering telephones, managing email and correspondence, responding professionally to guests, coordinating travel bookings, and assisting with special projects and ad hoc departmental initiatives.

Oversee the hotel's HR operations, including recruitment, training, compensation, benefits, labor relations, compliance, safety, performance management, employee engagement, HR data administration, reporting, unemployment claims, and development of the HR team.

Manages relationships and meeting opportunities for assigned hospitality clients while developing new accounts. Identifies business opportunities, conducts market research, presents venue solutions, negotiates contracts, closes deals, and supports account onboarding. Tracks revenue and acquisition performance, coordinates with hotels and internal teams, participates in industry events, and ensures compliance with policies, sales processes, and documentation requirements.

Sell hotel rooms, event spaces, and related services by identifying prospects, conducting outreach, managing client relationships, preparing proposals, negotiating rates, and closing business. Maintain CRM records, conduct market and competitor research, support revenue targets, organize sales events, coordinate site inspections, and prepare sales plans and reports. Serve corporate clients, travel agents, groups, and in-house guests while coordinating group requirements across hotel departments.

Manages hotel accounting operations, including accounts payable, cost management, income auditing, cashier and petty cash reconciliation, accounts receivable, purchasing, inventory records, and supplier payments. The role verifies invoices, maintains financial documentation, audits guest and departmental transactions, safeguards cash and inventory, prepares reports, and coordinates with finance, purchasing, suppliers, and banks.