Picture yourself brightening someone’s day. When you join our hotel team, that’s exactly what you’ll do every time you come to work! You are responsible for selling hotel rooms, event spaces, and other services to potential customers. This role involves identifying and prospecting potential clients, making sales pitches, and closing deals to maximize revenue. As a Sales Specialist, you’re not just supporting sales operations and lead generation to help drive new business – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesSales Support & Lead Generation:
Lead Identification: Proactively identify new business opportunities through research and outreach to potential clients, both locally and regionally.
Prospect Outreach: Engage with potential clients by initiating contact, following up on leads, and scheduling meetings or site visits to showcase the hotel's offerings.
Database Management: Maintain and update the hotel’s customer relationship management (CRM) system to ensure all client interactions, sales activities, and follow-ups are documented accurately.
Client Relationship Management:
Client Communication: Serve as the primary point of contact for clients, responding to inquiries, managing communication, and providing detailed information about hotel services and offerings.
Follow-Up: Regularly follow up with clients to ensure satisfaction, resolve any concerns, and maintain long-term business relationships.
Proposal Preparation: Assist in creating tailored proposals, presentations, and contracts for potential clients, ensuring they meet the hotel's objectives and pricing structure.
Market Research & Competitor Analysis:
Market Trends: Conduct research on market trends, customer preferences, and competitive offerings to better position the hotel in the market.
Competitive Intelligence: Monitor competitors’ pricing, promotions, and services, offering insights to keep the hotel competitive and up to date on industry developments.
Sales & Revenue Target Achievement:
Target Support: Actively contribute to achieving monthly and quarterly revenue targets by driving new business opportunities and expanding the hotel's client base.
Report Generation: Support in the preparation of regular sales reports to track performance against targets, providing insights into key areas of success and opportunities for improvement.
Event & Business Support:
Sales Events: Assist with organizing and attending promotional events, trade shows, and sales missions to boost the hotel’s visibility and generate new business leads.
Client Visits & Site Inspections: Coordinate site inspections and client visits to ensure the hotel is presented professionally and aligned with the client’s needs.
Understand and follow hotel policies, departmental rules, and SOPs.
Plan sales calls properly to maximize results.
Meet and service in-house FIT clients, groups and organizers.
Oversee that group orders are routed to all departments concerned.
Carry out negotiation for rates with corporate clients and travel agents.
Follow-up on correspondences.
Submit weekly sales plans and reports
Skills Required
- Understand and follow hotel policies, departmental rules, and standard operating procedures
- Plan sales calls to maximize results
- Meet and service in-house FIT clients, groups, and organizers
- Ensure group orders are routed to all concerned departments
- Negotiate rates with corporate clients and travel agents
- Follow up on correspondence
- Submit weekly sales plans and reports
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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