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Configures and maintains business applications, workflows, integrations, and system behavior supporting energy efficiency programs. Translates business and technical requirements into implemented solutions, analyzes issues, coordinates developer support, leads QA and UAT, documents configurations and data flows, manages system changes, and serves as a technical liaison for internal and external stakeholders.

Provides technical support for software platforms, troubleshooting configuration, workflow, access, and user issues. Manages support tickets, performs user administration and system maintenance, communicates resolutions, and escalates complex problems. Creates documentation and knowledge-base content, supports customer onboarding and training, assists with software testing and releases, and identifies recurring issues and process improvements to enhance system stability and customer experience.

Supports clean-energy research projects involving installation and troubleshooting of test apparatus and instrumentation, site assessments, experimental testing, data and statistical analysis, equipment records, technical report writing, and presentations. The role manages activities across multiple projects, communicates with customers and team members, supports equipment logistics, follows safety procedures, and may participate in tours and non-business-hour events. A bachelor’s degree in engineering is required, but no relevant work experience is necessary.

Designs, configures, tests, documents, and maintains business systems supporting energy efficiency programs. Translates business requirements into system workflows, integrations, and configured behavior; analyzes issues, coordinates QA/UAT, manages system changes, and partners with developers and stakeholders to ensure reliable production solutions.

Leads workforce planning, staffing allocation, utilization monitoring, recruiting, onboarding, employee performance management, coaching, career development, succession planning, and talent analytics. Partners with program and business leaders to align workforce capacity, employee growth, and organizational capabilities with client delivery priorities.

Operationally lead workforce planning and people management by forecasting staffing needs, allocating resources, monitoring utilization, supporting recruiting and onboarding, coaching employees, managing performance, identifying skill gaps, and coordinating development and succession planning. Partner with program and business leaders to align workforce capacity, employee growth, and organizational capability with client delivery objectives.

Lead enterprise workforce strategy and resource planning to ensure right staffing, skills, and capacity for client delivery and growth. Forecast demand, manage utilization, build executive dashboards, identify skill gaps, partner with leaders on staffing priorities, and establish scalable workforce planning processes and continuous improvement initiatives.