Top Tech Jobs & Startup Jobs

Supports sales compensation plan administration, reporting, data analysis, commission and bonus inquiries, quota rollups, forecasting, leaderboards, sales contests, and SPIFFs. The role analyzes plan effectiveness, recommends process improvements, manages sales data, and streamlines workflows through automation and advanced Excel use. Requires collaboration with Finance and sales teams in a hybrid office environment with four onsite days per week in Richmond Hill.

Lead end-to-end delivery of complex, high-impact IT projects across retail, print, and B2B environments. Responsibilities include developing project plans, managing scope, schedules, budgets, risks, resources, and stakeholder expectations; coordinating cross-functional and third-party teams; presenting status to executive leadership; aligning initiatives with business and technology strategies; and mentoring project team members.

Leads the strategy, roadmap, and optimization of Quill.com customer experience and loyalty products, including onboarding, rewards, chat, cart, checkout, and reorder journeys. Owns engagement, retention, repeat purchase, loyalty, and customer lifetime value outcomes. Partners with Marketing, Analytics, UX, and Technology teams; uses customer insights, analytics, A/B testing, and competitive research to reduce friction, launch products, and improve digital experiences.

Leads dropship and wholesale fulfillment operations, supplier performance, vendor compliance, and operational improvement initiatives. Oversees scorecards, service-level agreements, budgets, dashboards, root-cause analysis, automation, and system enhancements. Partners across merchandising, supply chain, technology, finance, customer service, legal, sales, and inventory management. Manages and develops cross-functional teams while driving scalable, cost-effective service improvements and presenting recommendations to senior leadership.

Lead escalation management and mentor level-one agents. Provide second-level support for retail stores and home office users, troubleshoot PC/server/POS/AS400/network/telecom/RF scanner issues, create knowledge articles, collaborate with network and application teams, and participate in after-hours and shift rotations to meet support KPIs.

Sell wireless products and services in-store, meet personal sales goals, assist customers and business clients, maintain merchandising and asset protection standards, escalate issues, and share product knowledge with team while pursuing ongoing learning.

Support and improve Staples Canada9s PCI and cybersecurity compliance programs by coordinating assessments, evidence collection, audits, vendor risk reviews, policy management, mitigation tracking, and GRC tooling maintenance while liaising with cybersecurity, technology, audit, and business stakeholders.

Lead cybersecurity monitoring, investigation, and incident response. Develop and enforce security controls and policies, perform vulnerability assessments, mentor junior staff, and partner cross-functionally to reduce risk and ensure compliance.

Serve customers in-store by identifying and converting wireless and wireline sales opportunities. Maintain product knowledge, meet personal sales goals, support merchandising and asset protection, follow up with customers, escalate issues when needed, and collaborate with the store team to promote wireless products and services.

Lead the wireless department's sales efforts: coach associates, drive sales targets, engage customers, handle escalations, generate referrals, and support hiring and training.