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Provides entry-level customer support through multiple communication channels, resolves requests, coordinates with internal teams, maintains accurate records, follows service processes, and escalates issues when needed. The role emphasizes clear communication, teamwork, customer empathy, accountability, training participation, adaptability, and continuous improvement. No professional experience is required, though a relevant bachelor’s degree, English proficiency, basic Microsoft Office familiarity, and Mexican nationality for the Mexico City hub are required.

Performs general administrative and office support duties in a warehouse and distribution environment. Responsibilities include filing documents, sorting labels, creating inbound and outbound files, working across office stations, communicating effectively with customers and employees, and using accounting and Microsoft Office software. The role requires bilingual Spanish and English proficiency, a high school diploma, and six months to one year of related experience or training.

Designs, optimizes, governs, and documents Safety & Resilience processes across Health, Safety, Security, and Environment functions. Leads process standardization, digital system implementation, performance measurement, continuous improvement, and integration with operational workflows. Collaborates with regional teams, process owners, product owners, and digital project teams. Supports digital adoption through training, engagement, change management, and frontline feedback.

Reviews and interprets customer RFQs, converts them into bid formats, validates pricing and operational feasibility, ensures data quality and governance compliance, and delivers accurate tender submissions on schedule. Coordinates with Pricing, Product, Sales, and Contract Management teams, tracks tender performance and cycle times, supports system improvements, and contributes to best-practice sharing. The role requires tender or contract management experience, logistics or shipping knowledge, strong communication skills, Excel proficiency, and willingness to work mornings in Pasig City.

Supports Maersk customers after onboarding through customer channel management, case management, onboarding and relationship support, contract and dispute management, and other administrative or operational tasks. Handles standardized work within defined guidelines, resolves routine issues independently, and escalates non-routine problems when necessary.

This role focuses on enhancing sales effectiveness and driving growth in Ocean LCL, FCL Forwarding, and Cargo Risk Management solutions. Responsibilities include managing customer engagement, pipeline alignment, and sales enablement across global markets.

Own the full software development lifecycle for treasury systems built on OpenLink Findur, including requirements analysis, design, development, testing, release, and incident resolution. Collaborate with global stakeholders, DevOps teams, vendors, and end users to define technical solutions, improve code quality, automate processes, and support treasury operations. Apply Java, SQL, and Findur data-modeling expertise while exploring integrations and AI/ML technologies.

Provides administrative and executive support, including expense and invoice management, travel and visa arrangements, meeting and venue bookings, calendar coordination, and support for visiting executives. The role coordinates senior visitor travel, meeting rooms, facilities, and IT requirements while working with international stakeholders in an onsite environment.

Build and operate the foundational platform for production agentic systems, including runtimes, orchestration, MCP tools, identity, permissions, evaluations, observability, memory, RAG, and cost controls. Own capabilities from design through production, validate agent output with tests and benchmarks, investigate failures, guide technical direction, collaborate with domain teams, mentor engineers, and contribute to open source.

Handle high-volume customer calls, emails, and inquiries about Maersk services. Provide accurate information, resolve complaints, coordinate with sales and logistics teams, record interactions in a cloud telephony system, and maintain service knowledge. Identify upselling opportunities, suggest process improvements, follow quality and SLA standards, and meet customer satisfaction, call-handling, and sales targets.