Top Tech Jobs & Startup Jobs

Manages HR operations, benefits administration, onboarding, HR systems, employee databases, compliance, and operational reporting. Leads a team of 4–5 employees, advises managers on HR matters, monitors performance metrics, maintains employment law compliance, and drives continuous improvement across HR processes and service delivery.

Leads quality assurance and training programs for global contact-center teams. Responsibilities include developing professional development plans, coaching staff, conducting audits, tracking call performance, managing Trainers and Quality Analysts, facilitating calibration, addressing performance issues, and implementing corrective actions. The role partners with Operations Managers and clients to improve quality compliance, employee capability, and key performance metrics.

Own client success for Prism, an AI-powered CX intelligence platform. Build executive relationships, lead business reviews, translate analytics into actionable recommendations, drive dashboard adoption, train users, coordinate onboarding, and track business outcomes. Partner with Product, Data, and Prompt Engineering teams to address feedback, improve insights, and enhance the platform. The role requires consultative storytelling, analytical skills, project coordination, and experience with enterprise CX, contact center, or BPO clients.

Delivers bilingual French and English training to new and existing employees, develops curricula and training plans, administers assessments, supports quality assurance coaching, tracks training effectiveness, and collaborates with partners. Requires adult learning knowledge, classroom facilitation experience, customer service training expertise, strong communication skills, broad availability, and international travel.

Manage and maintain large Microsoft-based server environments, including Active Directory, IIS, and SQL Server. Troubleshoot infrastructure issues, administer backups and patches, support disaster recovery, optimize capacity and database performance, and design future infrastructure solutions. The role also involves security incident support, documentation, automation, stakeholder collaboration, and after-hours on-call support.

Directs contact center operational activities, staffing, team supervision, KPI and service-level performance, reporting, employee development, coaching, and recruiting. Analyzes operational data to identify underperformance, develops improvement solutions and incentive programs, coordinates scheduling changes, resolves escalated issues, and collaborates cross-functionally with HR, IT, workforce management, and operations support teams.

Manages contact center operations, staffing, team performance, KPIs, service levels, reporting, employee development, and partner outcomes. Supervises frontline teams and Team Leaders, coordinates staffing changes, analyzes operational data, resolves escalated issues, develops performance improvements and incentive programs, and collaborates with HR, IT, workforce management, and other departments.

Manages contact center operations, staffing, team supervision, KPI and service-level performance, reporting, employee development, coaching, recruiting, and issue resolution. The role analyzes operational data, develops performance improvements and incentive programs, coordinates scheduling, collaborates cross-functionally, and supports partner relationships.

Provides technical support escalation, incident coordination, product issue triage, and trend analysis. The role reproduces bugs, captures logs, assesses outage severity, supports Tier 1 and Tier 2 teams, manages partner escalations, and coordinates cross-functional resolutions. It also creates reports, dashboards, knowledge-base content, and incident follow-ups while identifying process improvements. Strong troubleshooting, data analysis, communication, stakeholder management, and familiarity with streaming, gaming, billing, cloud, and SaaS platforms are required.

Provides technical and product support to end users by troubleshooting issues, managing Jira tickets, supporting product rollouts, communicating updates, documenting processes, and gathering feedback. Partners with Product Managers, developers, stakeholders, and service desk teams to identify bugs, improve product adoption, implement training, and prioritize business needs. Requires strong communication, organization, troubleshooting, and stakeholder-management skills, along with familiarity with contact center operations, major operating systems, browsers, mobile platforms, and SQL/PostgreSQL.