About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
As an Assistant Manager of HR Operations, You Will…
Research, implement and administer all company benefit plans
Lead a team of 4-5 employees
Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
Prepare onboarding email templates for the employees
Stay up-to-date with innovative and creative ways of onboarding new employees
Strive for continuous improvements and work excellence on HR operational matters
Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
Oversee HR databases and internal software
Consult with line management providing HR guidance when appropriate
Analyze and monitor HR performance metrics and KPIs
Prepare periodic reports for management, as necessary and timely manner
Carry out tasks as assigned by the HR Senior Manager/Director
As an Assistant Manager of HR Operations, You Have…
3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
Good understanding of general Human Resources policies and procedures
Strong knowledge of various employment/labor laws
Ability to maintain sensitive and confidential information
Excellent verbal and written communication skills
Ability to manage and handle multiple tasks
Exceptional attention to detail
Must be able to identify and resolve problems in a timely manner
Strong decision-making skills
Skills Required
- 3–4 years of relevant experience as an Onboarding Specialist or in a similar Human Resources role
- Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
- Understanding of general Human Resources policies and procedures
- Strong knowledge of employment and labor laws
- Ability to maintain sensitive and confidential information
- Excellent verbal and written communication skills
- Ability to manage and handle multiple tasks
- Exceptional attention to detail
- Ability to identify and resolve problems in a timely manner
- Strong decision-making skills
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
