About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
The Training Facilitator (French/English Bilingual) is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.
As a Training Facilitator (French/English Bilingual), You Will…
Provide training to new and existing employees
Develop and deliver training plans and curriculum to classes of up to 25 people
Develop and utilize a variety of creative teaching techniques
Develop and administer knowledge assessment testing
Assist with Quality Assurance monitoring, feedback and coaching
Maintain up-to-date reporting on training progress, effectiveness and improvements
Stay informed of current client products and services
Interact with partners, ensuring they understand the training environment, successes and opportunities for development
International travel is required
As a Training Facilitator (French/English Bilingual), You Have…
Must be bilingual in both English and French, written and verbal. Language proficiency will be a key competency to be successful in this role
A University and/or College Degree / diploma
100% open availability & ability to work over 40 hrs/week as needed
Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
Experience conducting training needs analyses for internal and external partners
2+ years previous contact center experience preferred and a minimum of 3 years of experience delivering classroom training
Experience in customer service training
Knowledge of existing and emerging training methods, tools and techniques
Strong verbal and written communication skills, including presentation skills
Excellent attention to detail with good time management skills
Skills Required
- Bilingual proficiency in English and French, written and verbal
- University or college degree or diploma
- 100% open availability and ability to work over 40 hours per week as needed
- Knowledge of adult learning principles and ability to apply them to training curricula
- Experience conducting training needs analyses for internal and external partners
- At least 3 years of experience delivering classroom training
- At least 2 years of previous contact center experience
- Experience in customer service training
- Knowledge of current and emerging training methods, tools, and techniques
- Strong verbal and written communication, including presentation skills
- Excellent attention to detail and time management skills
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
