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Lead end-to-end implementations for new PEO clients, configure PEO solutions to meet client requirements, act as primary client contact, provide training, troubleshoot issues, and collaborate with Sales, Client Relations, and Payroll. Maintain subject matter expertise in benefits regulations and implementation best practices while identifying process improvements.

Provide onboarding, implementation, training, testing, troubleshooting and ongoing support for clients using time and labor management/timekeeping systems. Respond to client inquiries via phone and email, maintain project documentation and trackers, recommend configuration solutions, and share best practices with clients and peers.

Serve as primary benefits contact for clients during open enrollment; validate benefit plans and HRIS data; prepare and present client renewals; ensure regulatory compliance; work with carriers/vendors; advise employees on benefit options; run reports and perform post-enrollment validation; support underwriting, system ops, and client relations.

Serve as primary client benefits contact for open enrollment; validate and quality-check benefit data; support renewals and sub-departments; ensure regulatory compliance; present client renewals; educate clients and employees on benefit options; work with carriers and vendors; perform HRIS data reviews and post-enrollment validation; produce reports and manage related tasks.

Lead end-to-end client implementations for PEO clients: gather requirements, configure solutions, train users, troubleshoot issues, act as primary client contact, ensure regulatory compliance and process improvements while collaborating with Sales, Client Relations, and Payroll.

Write and manage user stories and backlogs using Jira/Azure DevOps, collaborate with distributed development teams, lead platform initiatives, produce technical and end-user documentation, and apply technical expertise in C#, .NET, API development, SQL Server, and API testing tools to support delivery.

Design, develop and deliver full-stack web (and desktop) applications. Collaborate with designers and engineers, build scalable services/microservices, design databases, optimize cloud-hosted solutions, and translate ideas into user stories through implementation and testing.

Process payroll for a national client base: enter client data, review timesheets, import payroll information, assist quality assurance, resolve client/employee payroll issues, and learn payroll software (Prism).

Manage federal, state, and local payroll tax compliance for PEO clients: research tax law, process and reconcile tax payments and returns, resolve notices, support audits, and provide client service and case management updates.

Design, develop, and deploy machine learning models for predictive analytics, NLP, and computer vision. Preprocess and structure large datasets, implement scalable production deployments, monitor model performance, and collaborate with cross-functional teams to integrate AI-driven features while researching and applying best practices.