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Manage and grow a portfolio of strategic, high-value partners. Develop and execute account plans, identify growth opportunities, drive pipeline and revenue, coordinate cross-functional resources, lead executive business reviews, and ensure customer satisfaction and retention.

Manage end-to-end operational execution of financing transactions across APAC, maintain CRM and pipeline accuracy, coordinate with funding partners and credit teams, support onboarding/KYC, monitor funding and end-of-lease activities, produce reporting and sales collateral, and drive process and system improvements for scalable IMFS operations.

Provide expert partner-facing support for Acronis and broader cloud vendors (Microsoft CSP, AWS), resolving complex billing, subscription, and account lifecycle issues. Own partner queues in Zendesk, maintain runbooks and SOPs, build knowledge-base content, cross-train colleagues, drive SLA adherence, and collaborate with Sales, Finance, Credit & Collections, and Operations to improve processes and reduce recurring issues.

Partner with vendors to develop and execute go-to-market strategies, launch and drive adoption of products, deliver sales presentations and proposals, identify new business opportunities, build stakeholder relationships, collaborate with sales/marketing teams, and monitor market trends to grow product awareness and achieve targets.

Supervise and coach warehouse associates; manage receipt, storage, and outbound shipment processes; maintain inventory accuracy and safety; lead projects to improve workflows and efficiencies; collaborate cross-functionally to resolve operational issues and meet deadlines.

Lead resolution of critical Sev1/Sev2 incidents, perform deep root-cause analysis across applications, integrations, cloud, databases and distributed systems, run cross-functional war rooms, drive permanent fixes with Engineering, improve reliability and observability, mentor engineers, and represent technical leadership in executive-level customer escalations.

Manage and submit vendor POS and inventory reports on schedule, monitor submission success, resolve rejections, perform claim reconciliation with Finance, and send regular reconciliation reports to the business.

Design, implement, and maintain scalable cloud infrastructure and CI/CD pipelines. Manage IaC with Terraform and ARM templates, deploy containerized applications with Docker and Kubernetes (AKS), administer GCP/Azure/AWS environments, and implement monitoring, logging, security, and compliance solutions while advancing DevOps practices across development and operations teams.

The role involves developing and managing compliance processes related to export laws, managing daily operations, conducting audits, and performing risk assessments. It focuses on operationalizing regulations, team collaboration, and performance metrics to enhance compliance efficiency.

The Presales Consultant supports sales teams by designing, validating, and positioning Dell Technologies infrastructure solutions based on customer requirements, ensuring technical and commercial alignment.