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Analyst role supporting the Valpak CSE program within the Digital Cluster 2 team. The position is based in Manila, follows a US shift, and is designated as WIO. The provided posting does not include specific responsibilities, qualifications, technologies, salary, travel, or clearance details.

Provide real-time support to field technicians and customers for cable/telecom services. Troubleshoot Tier 1.5 technical issues, provision and audit equipment, update internal and client tools, manage and reschedule appointments, ensure SLAs and information security adherence, and communicate status and resolution to stakeholders.

Respond to inbound customer chats from US customers, provide product and pricing information, resolve concerns, and identify opportunities to upsell and cross-sell products and services. Document interactions in the CRM, handle objections, close sales, meet individual and team sales targets, and maintain product knowledge while working rotational shifts.

The role requires managing Oracle Fusion HCM projects, implementing modules, troubleshooting, and configuring various HR systems while leading teams under minimal supervision.

Processes and verifies invoices, manages payment runs, reconciles accounts payable and general ledger records, maintains supplier files, resolves invoice discrepancies, prepares overseas payments and intercompany reconciliations, supports month-end close, produces financial reports, and recommends process improvements.

Manages customer operations processes for chat and voice support, focusing on troubleshooting, performance metrics, audits, quality checks, team leadership, client and vendor reviews, training needs, process improvements, incident remediation, and delivery timelines. The role requires telecom and cable repair process knowledge, analytical problem-solving, operational reporting, employee development, and ensuring productivity and quality targets are consistently achieved.

Analyst role supporting the Valpak CSE program within the Digital Cluster 2 organization. The provided posting identifies the Manila location, US shift, WIO workplace arrangement, and replacement hiring need, but does not include detailed responsibilities or qualifications.

Manage financial statements, internal controls, and general ledger, supervise accounting departments, and ensure compliance with GAAP.

Leads institutional KYC transformation initiatives by translating financial crime compliance and operational requirements into process flows, specifications, user stories, and acceptance criteria. Coordinates Compliance, Operations, Product, Technology, and AI stakeholders; identifies automation and Agentic AI opportunities; supports future-state operating models, backlog management, Agile delivery, UAT, model validation, pilots, and implementation. Requires expertise in KYC, AML, AI governance, human-in-the-loop controls, and regulated-environment risk management.

Handle inbound customer calls for an international account, respond to customer queries, collect required details, and process service tickets. The role supports Rentokil Terminix’s National Accounts Voice program in Manila, working AMER or variable shifts in a work-from-office setting.