The Role
Leads institutional KYC transformation initiatives by translating financial crime compliance and operational requirements into process flows, specifications, user stories, and acceptance criteria. Coordinates Compliance, Operations, Product, Technology, and AI stakeholders; identifies automation and Agentic AI opportunities; supports future-state operating models, backlog management, Agile delivery, UAT, model validation, pilots, and implementation. Requires expertise in KYC, AML, AI governance, human-in-the-loop controls, and regulated-environment risk management.
Summary Generated by Built In
Roles & Responsibilities:
- 8+ years / 12+ years of experience in KYC, AML, Financial Crime Compliance, Business Analysis, or Regulatory Transformation.
- Strong understanding of Institutional KYC requirements, including CDD, EDD, Periodic Reviews, Event-Driven Reviews, Financial Institutions, Correspondent Banking, Asset Managers, Funds, Investment Vehicles, Corporates, and Complex Ownership Structures.
- Proven expertise in gathering, analyzing, and translating business, operational, and regulatory requirements into process flows, functional specifications, user stories, and acceptance criteria, supporting technology-enabled transformation initiatives.
- Act as the primary liaison between Financial Crime Compliance, Operations, Product, and Technology teams to define and deliver strategic KYC transformation initiatives.
- Partner and collaborate with Product Managers and AI teams to identify, prioritize, and define Agentic AI use cases across the KYC lifecycle.
- Support the design of AI-enabled capabilities, including document intelligence, data collection, risk assessment, case summarization, workflow orchestration, and review automation.
- Conduct process assessments, identify automation opportunities, and define future-state operating models.
- Lead workshops with Compliance, Operations, Product, and Technology stakeholders to validate requirements and solution designs.
- Support backlog management, sprint planning, UAT, model validation, pilot testing, and production implementation activities.
- Understanding of AI governance, human-in-the-loop controls, model explainability, and risk management principles within regulated environments.
- Strong understanding of KYC target operating models, controls, and risk mitigation processes.
- Experience working with Agile product development teams.
- Experience working on automation, GenAI, AI-assisted workflows, Agentic AI, or digital transformation initiatives.
- Excellent stakeholder management, communication, facilitation, and presentation skills.
- ACAMS certification preferred.
Skills Required
- 8+ years of experience in KYC, AML, Financial Crime Compliance, Business Analysis, or Regulatory Transformation
- Strong understanding of institutional KYC requirements, including CDD, EDD, periodic reviews, event-driven reviews, correspondent banking, asset managers, funds, investment vehicles, corporates, and complex ownership structures
- Experience translating business, operational, and regulatory requirements into process flows, functional specifications, user stories, and acceptance criteria
- Experience supporting technology-enabled transformation initiatives
- Experience partnering with Product Managers and AI teams to define Agentic AI use cases across the KYC lifecycle
- Experience designing AI-enabled capabilities such as document intelligence, data collection, risk assessment, case summarization, workflow orchestration, and review automation
- Experience conducting process assessments, identifying automation opportunities, and defining future-state operating models
- Experience leading stakeholder workshops and validating requirements and solution designs
- Experience with backlog management, sprint planning, UAT, model validation, pilot testing, and production implementation
- Understanding of AI governance, human-in-the-loop controls, model explainability, and risk management in regulated environments
- Strong understanding of KYC target operating models, controls, and risk mitigation processes
- Experience working with Agile product development teams
- Experience with automation, Generative AI, AI-assisted workflows, Agentic AI, or digital transformation initiatives
- Excellent stakeholder management, communication, facilitation, and presentation skills
- ACAMS certification
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
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The Company
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
