eClerx LLC

ANALYST

Posted 8 Days Ago

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2 Locations

In-Office

Entry level

Analytics

The Role

Handle inbound customer calls for an international account, respond to customer queries, collect required details, and process service tickets. The role supports Rentokil Terminix’s National Accounts Voice program in Manila, working AMER or variable shifts in a work-from-office setting.

Summary Generated by Built In

Program:Rentokil TerminixBLI/Process Name:National Accounts - VoiceDesignation:AnalystNo of Head Count (s):10New Hires/Replacement Hires (HC) by DesignationReplacement HiresBilled /Unbilled / BU / OPS BenchBilled / RTX National Accounts Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / BenchBackfill HC Needed due to Attrition and to Maintain BenchCity / Location:ManilaStandardized skillset: [Refer attached excel]Skillset not mentioned in templateCustomer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination):AMER (US) / Any CombinationReporting Manager :Kamille SaulEducational Background:AnyExperience Required:ExperiencedJob Description:Customer Service Representatives That can handle inbound calls for an international account. Rep needed to be bale to handle queries and take in details from customers in order to process the necessary tickets. Client Approval mail:Hiring Projection - This is the gradual increase in HC due to the Volume Requirement.CommentsPart of an Incremental Increment. Preferred Start date: (induction date)21-Sep-26Collaborators:Beltro Manzanilla, Griffin Templeton, Anthony PunzalanWorkplace: WFM, WIO, HybridWIO

Skills Required

Prior customer service or customer interaction experience
Ability to handle inbound calls for an international account
Ability to handle customer queries and accurately capture details
Ability to process necessary customer service tickets
Educational background: any

eClerx LLC Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.

Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.

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The Company

HQ: Mumbai, Maharashtra

12,544 Employees

Year Founded: 2000

What We Do

eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.