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Support claims financial processing, reserves, reconciliations, reinsurance recoveries, and month-end close. Produce claims finance reports, maintain controls and audit-ready records, liaise with brokers/reinsurers/TPAs, and identify process improvements.

Provide first-line Acturis functional and system support via phone and email, resolve user issues, support configuration changes and migrations, liaise with suppliers, maintain governance and documentation, and improve system use and user guidance.

Own and operate the Acturis Small Change governance framework, run the Small Change Board, prioritise and control change demand, assess risk/impact, ensure regulatory and data integrity, define testing and release requirements, maintain transparency of backlog and benefits, and act as the primary operational interface with Acturis.

Sell and manage large commercial insurance accounts: meet renewal and new-business targets, service and visit clients, obtain market quotations, manage debt and diaries, complete required training and CPD, and collaborate with handling and claims teams.

Develop and retain a commercial insurance book by identifying client needs, proposing and placing competitive insurance solutions, managing renewals and MTAs, meeting targets, building insurer and client relationships, ensuring FCA compliance, and delivering high standards of sales and service.

Manage a portfolio of commercial clients by handling renewals, mid-term adjustments, documentation queries and quotations. Support account executives on larger cases, build client and insurer relationships to maximise retention, work compliantly and liaise with internal and external stakeholders.

Develop and manage a personal pipeline of new commercial insurance business, secure introducers, advise on quotations and coverage, manage renewals, liaise with broking and claims teams for accurate documentation, meet income and retention targets, and support colleague development while working compliantly.

Sell and service commercial insurance accounts by generating new business, meeting clients, assessing risks, arranging competitive cover with insurers, maintaining client relationships, and ensuring FCA-compliant processes.

Manage and service a corporate commercial insurance portfolio, lead renewals and retention, identify cross-sell opportunities, present risks to insurers and negotiate terms, ensure accurate records in Applied Relay, mentor account handlers, monitor business figures, and ensure regulatory compliance.

Develop and manage High Net Worth and Ultra High Net Worth private client insurance relationships, focusing on property and associated lines. Generate new business, handle quotations, renewals, mid-term adjustments, negotiate with underwriters, maintain Acturis records, perform due diligence, assist directors on complex cases, support credit control, and meet new business/retention targets.