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Manage IT governance, audit activities, control testing, risk assessments, policies, and compliance programs. Lead PCI compliance and annual assessments, administer the GRC system, maintain documentation, evaluate governance frameworks, and report effectiveness to stakeholders. The role partners with IT and business teams to integrate risk management into daily operations and align IT strategy with business objectives.

The Business Systems Analyst translates business needs into technical requirements for digital platform initiatives. Responsibilities include requirements gathering, process analysis, user stories, solution design support, low-code application development, testing, UAT, defect resolution, documentation, training, and stakeholder coordination. The role requires Pega expertise, familiarity with Agile and BPM methodologies, and the ability to optimize workflows and support technology transformation.

Processes incoming and outgoing ACH transactions accurately and securely. Validates file transmissions, reconciles transmittal forms with ACH balances, transfers files through SFTP, initiates processing, identifies discrepancies or exceptions, and escalates potential fraud or irregularities. Provides ACH-related support to internal teams and customers while maintaining deadlines, accuracy, compliance, and effective communication.

Leads a software development team responsible for enterprise CRM applications, APIs, databases, low-code platforms, system design, maintenance, testing, releases, and production issue resolution. Coordinates projects, delegates work, enforces coding and SDLC standards, mentors developers, manages performance, and supports hiring and training. The role also analyzes business and technical requirements, improves operational efficiency, and ensures compliance with security, consumer protection, and company policies.

Supports enterprise endpoint platforms and core IT systems through configuration, software deployment, virtualization, patch management, vulnerability mitigation, and ITSM processes. Coordinates upgrades, deployments, relocations, and team workloads while mentoring junior staff, maintaining documentation, monitoring performance, and improving processes. Collaborates with stakeholders to ensure secure, efficient, and consistent IT service delivery.

Supports wealth management officers and administrators with client onboarding, account administration, transaction processing, correspondence, tax document delivery, recordkeeping, and client service. Maintains accurate account files, processes cash disbursements and contributions, responds to inquiries, prepares reports, and ensures documentation meets compliance standards. The role also provides front-desk, phone, and operational support while coordinating with internal teams and external recipients.

Lead marketing operations, Martech and production teams to deploy and optimize compliant, automated multichannel campaigns. Manage Martech/CRM platforms, vendor relationships, campaign analytics, KPIs, workflow orchestration, integrations, testing, and marketing compliance. Partner with Acquisition, Product Strategy, Digital, IT and Legal. Hire, coach and evaluate 3–5 direct reports to improve speed-to-market and operational efficiency.

Handle inbound customer calls concerning billing and fraud disputes. Initiate lost or stolen card reports, investigate issues, contact cardholders and merchants, provide case updates, and process account adjustments, reinstatements, or closures. Follow applicable policies, procedures, regulations, and department standards while escalating recommendations when needed.

Owns digital payment products from vision through delivery, serving as the customer and stakeholder liaison. Creates and prioritizes backlogs, user stories, acceptance criteria, and release plans; leads agile development teams; conducts customer and competitor research; coordinates with compliance, marketing, development, call center, and back-office teams; and manages multiple digital platforms. Also responsible for hiring, training, performance reviews, and employee discipline.

Administers and supports enterprise network infrastructure, Active Directory, Exchange, IAM, PAM, and related systems. Troubleshoots complex hardware and software issues, performs system maintenance and recovery, supports audits and governance reporting, coordinates technical projects, mentors administrators, monitors assigned work, and participates in on-call support. The role also maintains data center platforms, implements updates and hardening, and uses PowerShell for automation and reporting.