At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Shift: Monday - Friday 8:00 AM to 5:00 PM
Company: PREMIER Bankcard
About the Role
Provides technical maintenance and recovery support to the firm’s information technology systems, Active Directory, Microsoft Exchange, Privileged Access Management (PAM), Identity and Access Management (IAM). Uses a variety of testing tools and techniques to troubleshoot and resolve complex technical problems associated with the system’s hardware and software. Interfaces with vendors and maintenance providers to service and maintain the system, implement necessary measures to limit the system’s downtime, provide technical support to optimize system performance.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Provide planning reports for audits, governance risk compliance, Sr management, access, changes made, performance, and capacity.
- Provides technical maintenance and recovery support to the firm’s local or wide area networks and technology systems.
- Perform support and administration for network related systems. Test and troubleshoot to resolve complex technical problems associated with the system’s hardware and software. Complete work orders as assigned.
- Provide assistance to department management and train/mentor Systems Administrators.
- Direct and monitor tasks assigned to Systems Administrators.
- Facilitate and coordinate projects. Report progress to management.
- Serve as department representative on committees and tasks forces, as assigned.
- Participate in on-call support rotations and provide after-hours support as required.
Skills and Qualifications
- Experience coordinating large complex technical projects.
- Prior experience communicating with multiple departments at a technical level.
- Technical expertise building, configuring and maintaining various systems within a data center environment.
- Experience working with technical platforms and installing related operating systems, updates and platform hardening.
- Effective communication skills to inform others when action is required to respond to technology system issues.
- Attention to detail and ability to identify when IT systems are not operating optimally.
- Able to adjust to new conditions, challenges, or changes with flexibility and a positive attitude.
- Manages time, tasks, and resources efficiently to maintain structure, meet deadlines, and achieve goals.
- High school diploma or equivalent is required; associate or bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field and 3-5 years of IT experience preferred.
- 3-5 years of experience administering enterprise Microsoft infrastructure, including Active Directory and Exchange Environments.
- 3-5 years of experience supporting Identity and Access Management (IAM) solutions.
- Experience with Privileged Access Management (PAM), privileged account governance, and security administration strongly preferred.
- Minimum of 7 years previous work experience of installation, configuration, troubleshooting, repair, supporting, administering, design and planning in LAN/WAN environment.
- Cisco CCNA, Cisco CCNE, or Microsoft MCSE certification preferred or any additional industry recognized certifications.
- Advanced knowledge of Microsoft Active Directory Domain Services, Group Policy, DNS, DHCP, and enterprise identity management.
- Previous experience with Microsoft network operating systems, Novell, Unix, Linux, and TCP/IP, IPX/SPX, and related network protocols also preferred.
- 3-5 years’ working experience while holding a MSCA, and/or MCSE certification, and/or CCNA, and/or CCNP certifications, preferred.
- Working knowledge of Microsoft Entra ID (Azure AD), Conditional Access, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).
- Experience with PowerShell automation and scripting for administration, reporting, and operational efficiency.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High-Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- We have an emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work.
- Career advancement opportunities is a way PREMIER leaders show they care.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
Skills Required
- High school diploma or equivalent
- Minimum of 7 years of experience installing, configuring, troubleshooting, repairing, supporting, administering, designing, and planning LAN/WAN environments
- Experience coordinating large, complex technical projects
- Technical experience building, configuring, and maintaining systems in a data center environment
- Experience installing operating systems, updates, and platform hardening
- Advanced knowledge of Microsoft Active Directory Domain Services, Group Policy, DNS, DHCP, and enterprise identity management
- Experience administering enterprise Microsoft infrastructure, including Active Directory and Exchange environments, for 3-5 years
- Experience supporting Identity and Access Management solutions for 3-5 years
- Working knowledge of Microsoft Entra ID, Conditional Access, MFA, and SSO
- PowerShell automation and scripting experience for administration, reporting, and operational efficiency
- Associate or bachelor's degree in information technology, Computer Science, Cybersecurity, or a related field
- Three to five years of IT experience
- Experience with Privileged Access Management, privileged account governance, and security administration
- Experience with Microsoft network operating systems, Novell, Unix, Linux, TCP/IP, IPX/SPX, and related network protocols
- Cisco CCNA, Cisco CCNE, Microsoft MCSE, MSCA, CCNP, or other industry-recognized certifications
- Three to five years of experience working while holding MSCA, MCSE, CCNA, or CCNP certifications
What We Do
First PREMIER Bank and PREMIER Bankcard are considered one of the strongest financial organizations in the nation. We’ve achieved our success by embodying the views and values of The PREMIER Way. Our customers are the number one reason we exist. Our employees are our most valuable resource, and serving others is our foundational core. We are an American Banker Magazine’s “Best Banks to Work For”, one of the top 15 issuers of Mastercard® credit cards and believe in always doing what’s right for our employees, customers and communities. We are active supporters of more than 700 charities and non-profits. Our employees also contribute over 30,000 hours of community service annually. Member FDIC. Equal Housing Lender. AA/EOE. About First PREMIER Bank First PREMIER Bank is a Sioux Falls-based financial industry leader with nearly $3 billion in total assets. We serve our local, regional and national clients with pride and personal customer care. First PREMIER is consistently ranked as a top-performing bank for asset size by the American Banking Association’s Banking Journal. Most recently, we were named the Best Performing Large Community Bank in the Nation by S & P Global Market Intelligence. About PREMIER Bankcard Second chances are our first priority. As the 12th largest issuer of Mastercard® credit cards, we're proud to have millions of cardholders nationwide - good people who may have had less-than-perfect credit and need someone on their side. Along with a second chance, we also provide award-winning U.S. based customer service and are the recipients of three silver and three bronze Stevie Awards for customer service (Contact Center of the Year, Customer Service Dept. of the Year, Most Valuable Response by a Customer Service Team.)
