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Develop and manage regional training systems, plans, projects, courses, instructor resources, and training materials. Coordinate needs assessments, solution design, scheduling, delivery, and effectiveness evaluations. Track training outcomes through feedback, exams, and business performance, while maintaining standardized records, course archives, employee files, and resource libraries for the Americas region.

Own customer shipment coordination from booking through delivery. Manage carrier bookings, capacity allocations, forecasts, cutoffs, rollovers, quotations, documentation, dangerous-goods checks, reefer requirements, shipment milestones, costs, billing accuracy, and margin visibility across the port-to-distribution-center logistics chain.

Leads ocean product strategy and development across Europe for JD Logistics, a technology-driven global supply chain and logistics provider. The role is responsible for shaping logistics products and supporting international transportation and cross-border operations within a fast-paced, collaborative environment.

Manages logistics customer accounts by monitoring operational quality, analyzing exception data, and driving corrective actions. Maintains customer relationships through needs assessments and regular visits, resolves service issues, and improves satisfaction. Identifies business opportunities, expands revenue, and coordinates operations, sales, product, and external resources. Also leads cross-functional process optimization, standardization of supply chain solutions, and initiatives to improve efficiency and reduce project risks.

Supports workforce and labour operations through staffing administration, onboarding, account setup, scheduling, attendance management, timesheet verification, and labour cost settlement. The role reconciles working hours, reviews supplier invoices, resolves discrepancies, manages operational documentation, and coordinates across supervisors, HR, service providers, and employees. Strong English and Chinese communication, Excel proficiency, attention to detail, and experience with workforce or scheduling systems are required.

Lead JD Logistics’ European ocean logistics product, including pricing, carrier contract negotiations, booking and capacity management, trade operations, customs, dangerous goods, reefer services, and port-to-DC delivery. Develop European SOPs, ensure sell-ready rate cards and quote-to-bill margin visibility, partner with sales and global procurement, and build the pricing, procurement, and trade-operations team as the product scales.

Supports sales operations by managing contracts, billing information, customer accounts, sales data, dashboards, and lifecycle activities. Analyzes business metrics to identify risks and improvement opportunities, develops SOPs, trains sales teams on systems and processes, and supports compliance and process optimization. Requires cross-functional coordination with sales, finance, and operations teams, along with fluent Korean communication skills.

Manage the full lifecycle of cross-border logistics sales projects in South Korea, from opportunity registration and bidding through contract execution, service delivery, payment collection, and closure. Maintain sales pipeline data, report progress, identify risks, and drive corrective actions. Lead strategic revenue, cost, and efficiency initiatives; coordinate with Legal, Finance, operations, and presales teams; monitor SLAs and contract changes; and maintain project best practices and knowledge resources.

Partner with logistics leadership on strategic HR initiatives across Italy and Spain. Lead talent management, recruitment, performance reviews, succession planning, employee relations, organizational change, compensation and benefits compliance, HR analytics, and DEI programs. Advise on Italian, Spanish, and EU employment regulations while supporting frontline logistics and warehouse operations.

The Quality Improvement Specialist will support quality improvement initiatives across fresh and cold-chain logistics operations. The posting provides limited role-specific detail, but the role is situated within JD Logistics’ technology-driven supply chain network, including warehousing, transportation, fulfillment, and cold-chain services.