SENIOR OCEAN OPERATIONS SPECIALIST — BOOKINGS & CAPACITY

Posted One Month Ago
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2 Locations
In-Office or Remote
Senior level
Artificial Intelligence • Big Data • Computer Vision • Robotics • Virtual Reality
The Role
Own customer shipment coordination from booking through delivery. Manage carrier bookings, capacity allocations, forecasts, cutoffs, rollovers, quotations, documentation, dangerous-goods checks, reefer requirements, shipment milestones, costs, billing accuracy, and margin visibility across the port-to-distribution-center logistics chain.
Summary Generated by Built In

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

  • Be the PIC for your customers. One face for the customer from booking to delivery: confirmations, milestones, changes, exceptions. You own the follow-up, so nothing waits and nothing is lost.
  • Run the bookings. Place and manage bookings with the carriers against our allocations: forecast in, bookings placed, cut-offs met, rollovers fought and escalated. Keep the weekly booking cycle running.
  • Manage the allocation. Track capacity used versus committed per carrier and lane; flag gaps and surpluses early; keep utilisation and the forward view up to date every week.
  • Quote from the card. Prepare quotations from the rate card — base, surcharges, validity — within our committed turnaround. Escalate only what the card does not answer.
  • Coordinate the chain. Origin teams, carriers, customs, warehouse and inland transport for the port-to-DC leg — including documentation, dangerous-goods checks and reefer requirements where they apply.
  • Keep the record clean. Shipment files, milestones and costs per shipment complete and correct, so billing is right the first time and margin is visible.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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The Company
HQ: Beijing
28,380 Employees
Year Founded: 1998

What We Do

JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.

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