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Leads claims vendor management across managed care, legal, investigative, support, and technology vendors. Develops vendor strategies, manages relationships, oversees performance and billing compliance, runs RFPs, negotiates contracts, identifies cost savings, and supports vendor portfolio optimization. Collaborates with Claims, Legal, Finance, Procurement, Compliance, and Operations teams to improve vendor performance, manage costs, and ensure contractual and billing compliance.

Provides internal IT help desk support, endpoint configuration, hardware and peripheral maintenance, asset inventory, documentation, and technical project assistance. Manages security patching, assessments, penetration testing, monitoring, incident response, security policies, and employee awareness training across Mac, Windows, and Linux environments. Troubleshoots operating systems, applications, networking, VoIP, conferencing systems, and office equipment while supporting automation and technology deployments.

Supports FP&A and operations finance through budgeting, forecasting, inventory and product costing, financial modeling, variance analysis, capital investment evaluation, supplier cost analysis, and manufacturing finance partnership. Builds operational models for capacity, labor, throughput, and unit costs; supports month-end close; evaluates ROI and make-versus-buy decisions; and provides strategic insights to improve efficiency, margins, and resource allocation.

Create motion-graphics-led product videos, walkthroughs, tutorials, interviews, and social content from concept through final delivery. Own storyboarding, filming, editing, animation, and platform-specific packaging. Establish video visual standards, templates, workflows, and asset libraries while collaborating with Design and Marketing leaders. Manage deadlines, external creative resources, and performance tracking. The role requires expert After Effects skills, camera and audio proficiency, strong storytelling, and in-person work in New York City.

Generate and qualify inbound and outbound leads through cold calling, prospect research, email follow-up, and marketing programs. Build territory plans, engage C-suite prospects, nurture leads, maintain accurate Salesforce records, and schedule qualified meetings for field sales partners. Meet monthly and quarterly quotas while collaborating with sales and marketing teams and developing expertise in company products, messaging, industries, and competitors.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Own post-sales technical relationships for key clients, helping them optimize platform solutions, workflows, integrations, and AI-driven automation. Manage technical support SLAs, monitor client health and anomalies, deliver training, identify process improvements, and communicate feedback to Product and Engineering. Collaborate cross-functionally on escalations, feature roadmaps, account growth, and client retention while operating effectively in an evolving environment.

Leads marketing strategy, integrated planning, operational governance, systems integration, data literacy, AI automation, agency management, event analytics, budgeting, and team capacity. Partners with executive, sales, revenue operations, product, partnerships, and brand teams to scale pipeline, improve conversion, optimize costs, modernize marketing technology, establish cross-functional processes, and strengthen employee retention across a global B2B SaaS marketing organization.

Manages B2B customer accounts and the full order lifecycle, from inquiries and quotes through delivery and issue resolution. Builds long-term relationships, identifies cross-selling opportunities, recommends products, and coordinates with sales, supply chain, engineering, and operations teams. Maintains accurate CRM records, conducts account reviews, supports RFPs, and contributes to process improvements. The role requires strong communication, organization, product knowledge, customer service, and attention to detail.